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Apple Computing Products:
macOS - Desktop Hardware
lemon
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<blockquote data-quote="badimac" data-source="post: 1034843" data-attributes="member: 143083"><p>Thanks CWA107</p><p></p><p>There's been no mention from apple of swapping or replacing my machine.</p><p>I have a 24" which is not a current model. (despite apple leading me to believe I was buying my computer in the middle of the model life, not at almost the very end, but thats another issue)</p><p>Their almost immediate response to the first warranty claim for the screen discolouration/heat issues was to refuse to tell me the status of the warranty claim and hide behind their agent who had to tell that apple had rejected the repair, claiming the screen cover was not covered by the warranty, the over heating issues weren't even looked at the first time around.</p><p>The screen cover was only replaced when I refused to accept their answer and made it clear I would pursue it though the Office of Fair Trading in my state.</p><p>The service agent told me they thought it was faulty and should be replaced, however it seems apple refused to believe their own agent.</p><p>I raised the heat issue frequently with apple but it is impossible to get a straight answer from them as to how hot the machine should get or how hot is too hot. I was concerned it had faulty fans as that googled up quite a few times as an issue with imacs.</p><p>I've even had a few of the apple staff admit they can't believe how badly some of my warranty issues have been handled by apple.</p></blockquote><p></p>
[QUOTE="badimac, post: 1034843, member: 143083"] Thanks CWA107 There's been no mention from apple of swapping or replacing my machine. I have a 24" which is not a current model. (despite apple leading me to believe I was buying my computer in the middle of the model life, not at almost the very end, but thats another issue) Their almost immediate response to the first warranty claim for the screen discolouration/heat issues was to refuse to tell me the status of the warranty claim and hide behind their agent who had to tell that apple had rejected the repair, claiming the screen cover was not covered by the warranty, the over heating issues weren't even looked at the first time around. The screen cover was only replaced when I refused to accept their answer and made it clear I would pursue it though the Office of Fair Trading in my state. The service agent told me they thought it was faulty and should be replaced, however it seems apple refused to believe their own agent. I raised the heat issue frequently with apple but it is impossible to get a straight answer from them as to how hot the machine should get or how hot is too hot. I was concerned it had faulty fans as that googled up quite a few times as an issue with imacs. I've even had a few of the apple staff admit they can't believe how badly some of my warranty issues have been handled by apple. [/QUOTE]
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Apple Computing Products:
macOS - Desktop Hardware
lemon
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