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Apple Computing Products:
macOS - Notebook Hardware
LCD display issues - Early 2008 MBP Core Duo 2
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<blockquote data-quote="cwa107" data-source="post: 1371846" data-attributes="member: 24098"><p>I would ask them to clarify the requirements of an Apple-certified repair center. Specifically, make sure that they point out that any repair needs to be logged with them. This is crucial because it unequivocally defines the negligence of the shop if they can't prove that they logged the repair. That right there should at a minimum ensure that you are refunded for their repair.</p><p></p><p>Secondly, they need to clarify exactly how they identified the incorrect part that they found to be installed and exactly why it was incorrect for that model. </p><p></p><p>Additionally, it would be helpful if the rep could state for the record that they are representing Apple as an employee and ask them to spell out the problem and what the suggested remedy is and also all of the costs involved to make you "whole".</p><p></p><p></p><p></p><p>Wow, that was really unprofessional and gives me a clear understanding of exactly the caliber of repair shop you're dealing with here.</p></blockquote><p></p>
[QUOTE="cwa107, post: 1371846, member: 24098"] I would ask them to clarify the requirements of an Apple-certified repair center. Specifically, make sure that they point out that any repair needs to be logged with them. This is crucial because it unequivocally defines the negligence of the shop if they can't prove that they logged the repair. That right there should at a minimum ensure that you are refunded for their repair. Secondly, they need to clarify exactly how they identified the incorrect part that they found to be installed and exactly why it was incorrect for that model. Additionally, it would be helpful if the rep could state for the record that they are representing Apple as an employee and ask them to spell out the problem and what the suggested remedy is and also all of the costs involved to make you "whole". Wow, that was really unprofessional and gives me a clear understanding of exactly the caliber of repair shop you're dealing with here. [/QUOTE]
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Apple Computing Products:
macOS - Notebook Hardware
LCD display issues - Early 2008 MBP Core Duo 2
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