Forums
New posts
Articles
Product Reviews
Policies
FAQ
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Menu
Log in
Register
Install the app
Install
Forums
Apple Computing Products:
macOS - Notebook Hardware
LCD display issues - Early 2008 MBP Core Duo 2
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="Wayne W" data-source="post: 1371457" data-attributes="member: 237932"><p>Will do. Least I can do. They do have the rep's name on the ticket, but no other notes besides "Installed customer supplied replacement bezel." When Apple asked, this is when the svc mgr admitted their poor process adherence. </p><p></p><p>When I do the phone recording w/Apple, anything I should ask the service rep about her role (she did NOT work on it, she's just the customer service rep) besides, name, title, position with Apple and, of course, the questions you posed?</p><p></p><p>BTW, the owner sent me an effusive, kiss-my-behind letter so he probably will not settle out of court... I'll quote some of the more amusing parts below FYE. He "offered" the bezel install fee ($118), but that doesn't solve the issue of the $635 repair by Apple, so I declined and told him it will be worth it just to meet such a tough guy in person in small claims. His response was not smart not knowing anything about me, say for example, that I am ex-military and don't care for snarky pansies. For your amusement, the beginning and end of his email - this is about 20% of the whole thing:</p><p></p><p><em>Let me start by pointing out that slavery has not been legal in this country since 1865, certain nostalgic and delusional dead-enders in The Old Dominion notwithstanding. Therefore, <employee name> does not have an "owner." He has an extremely benevolent (perhaps to a fault) boss, but that aside, he is a man of free will. I must contend that your repeated references to "[his] owner" flummox me. I take it you meant to refer to the owner of <name removed>, LLC -- that individual being the author of this e-mail -- so I shall take the liberty of interpreting your use of the word as such.</em></p><p><em></em></p><p><em>You have presented your view of events to Gavin, and on behalf of him and all of us at <name removed>, I appreciate you providing us, in no uncertain terms, your perspective on things. With that said, candidly, not one of us agrees with your version of events, and we find your retelling to be, at best, a mildly entertaining fiction...</em></p><p><em></em></p><p><em>... Because there is no court of law -- small claims or otherwise -- to settle personal and professional insults the likes of which you have levied against my staff and our organization as a whole, I do not have available to me the option of threatening you with any sort of action in such a fantastical court of public opinion. And because even a nuisance suit the likes of which you are threatening us with could do lasting damange to us, I say to you quite candidly that I have no choice but to buckle to what I believe are your entirely baseless and insulting threats. For this reason, I will provide you with whatever financial compensation you deem appropriate (up to and not exceeding the amount we billed you), though I must emphatically state that I am doing so under protest and duress. In exchange, you will agree to the following:</em></p><p><em></em></p><p><em>(a) you will send us no more amateurish polemics about how you believe we have mistreated you;</em></p><p><em>(b) you shall not write any negative reviews in any public forum, whether on the Internet, to the BBB, or any other public forum (I do not consider one-on-one conversations or word of mouth to be public, for the purposes of this e-mail, and you may engage in those to your heart's delight, to the extent that you possess said organ);</em></p><p><em>(c) you will never return to any <name removed> location for any purpose whatsoever (I assume you already have no intention to do so, but I want to make sure it's spelled out clearly), and never to attempt to engage in any business transactions with <name removed>, LLC in perpetuity, whether directly or through representatives or confederates;</em></p><p><em>(d) after this matter is settled, you will never again contact any employee of <name removed>, LLC -- myself included -- either by telephone, e-mail, text message, personal contact (aside from accidental meetings), postal mail, smoke signal, carrier pigeon, drum circle, or otherwise, aside from any immediately necessary communications required to facilitate delivery of the final payment to you; and, of course,</em></p><p><em>(e) you agree to not take any legal action against us on this matter.</em></p><p><em></em></p></blockquote><p></p>
[QUOTE="Wayne W, post: 1371457, member: 237932"] Will do. Least I can do. They do have the rep's name on the ticket, but no other notes besides "Installed customer supplied replacement bezel." When Apple asked, this is when the svc mgr admitted their poor process adherence. When I do the phone recording w/Apple, anything I should ask the service rep about her role (she did NOT work on it, she's just the customer service rep) besides, name, title, position with Apple and, of course, the questions you posed? BTW, the owner sent me an effusive, kiss-my-behind letter so he probably will not settle out of court... I'll quote some of the more amusing parts below FYE. He "offered" the bezel install fee ($118), but that doesn't solve the issue of the $635 repair by Apple, so I declined and told him it will be worth it just to meet such a tough guy in person in small claims. His response was not smart not knowing anything about me, say for example, that I am ex-military and don't care for snarky pansies. For your amusement, the beginning and end of his email - this is about 20% of the whole thing: [I]Let me start by pointing out that slavery has not been legal in this country since 1865, certain nostalgic and delusional dead-enders in The Old Dominion notwithstanding. Therefore, <employee name> does not have an "owner." He has an extremely benevolent (perhaps to a fault) boss, but that aside, he is a man of free will. I must contend that your repeated references to "[his] owner" flummox me. I take it you meant to refer to the owner of <name removed>, LLC -- that individual being the author of this e-mail -- so I shall take the liberty of interpreting your use of the word as such. You have presented your view of events to Gavin, and on behalf of him and all of us at <name removed>, I appreciate you providing us, in no uncertain terms, your perspective on things. With that said, candidly, not one of us agrees with your version of events, and we find your retelling to be, at best, a mildly entertaining fiction... ... Because there is no court of law -- small claims or otherwise -- to settle personal and professional insults the likes of which you have levied against my staff and our organization as a whole, I do not have available to me the option of threatening you with any sort of action in such a fantastical court of public opinion. And because even a nuisance suit the likes of which you are threatening us with could do lasting damange to us, I say to you quite candidly that I have no choice but to buckle to what I believe are your entirely baseless and insulting threats. For this reason, I will provide you with whatever financial compensation you deem appropriate (up to and not exceeding the amount we billed you), though I must emphatically state that I am doing so under protest and duress. In exchange, you will agree to the following: (a) you will send us no more amateurish polemics about how you believe we have mistreated you; (b) you shall not write any negative reviews in any public forum, whether on the Internet, to the BBB, or any other public forum (I do not consider one-on-one conversations or word of mouth to be public, for the purposes of this e-mail, and you may engage in those to your heart's delight, to the extent that you possess said organ); (c) you will never return to any <name removed> location for any purpose whatsoever (I assume you already have no intention to do so, but I want to make sure it's spelled out clearly), and never to attempt to engage in any business transactions with <name removed>, LLC in perpetuity, whether directly or through representatives or confederates; (d) after this matter is settled, you will never again contact any employee of <name removed>, LLC -- myself included -- either by telephone, e-mail, text message, personal contact (aside from accidental meetings), postal mail, smoke signal, carrier pigeon, drum circle, or otherwise, aside from any immediately necessary communications required to facilitate delivery of the final payment to you; and, of course, (e) you agree to not take any legal action against us on this matter. [/I] [/QUOTE]
Verification
Post reply
Forums
Apple Computing Products:
macOS - Notebook Hardware
LCD display issues - Early 2008 MBP Core Duo 2
Top