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Apple Computing Products:
macOS - Notebook Hardware
Just got off the phone with applecare... question.
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<blockquote data-quote="bobtomay" data-source="post: 1192106" data-attributes="member: 24160"><p>These are the sort of stories I like to hear about customer support.</p><p></p><p>Having spent a couple of years working phone tech support for both Dell and Microsoft years ago, I was always upset with both of them that their outlook was to maintain a certain average time per customer rather than actually helping the customer. I quit MS over this issue. The Dell call center I worked in overlooked my average times after awhile when I started pulling in the highest customer scores of anyone in the center. One of the guys I sat next to had the lowest average time per call consistently and I'm not sure that he ever actually helped fix anyone's issue.</p></blockquote><p></p>
[QUOTE="bobtomay, post: 1192106, member: 24160"] These are the sort of stories I like to hear about customer support. Having spent a couple of years working phone tech support for both Dell and Microsoft years ago, I was always upset with both of them that their outlook was to maintain a certain average time per customer rather than actually helping the customer. I quit MS over this issue. The Dell call center I worked in overlooked my average times after awhile when I started pulling in the highest customer scores of anyone in the center. One of the guys I sat next to had the lowest average time per call consistently and I'm not sure that he ever actually helped fix anyone's issue. [/QUOTE]
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Apple Computing Products:
macOS - Notebook Hardware
Just got off the phone with applecare... question.
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