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Apple Mobile Products: iPhone, iPad, iPod
iOS and Apps
iPhone to Android - a Nightmare
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<blockquote data-quote="Doug b" data-source="post: 1420474" data-attributes="member: 59143"><p>I read this post several days ago, and decided to not reply because I found the content way too confusing to decipher, and didn't really want to "get in to it". I figured that the OP would just disappear (which they may well have) but now that it has resurfaced, I feel compelled to comment. </p><p></p><p>First, maybe someone can straighten me out on a few key points:</p><p></p><p>This paragraph makes clear that the OP is/was in a contract. I'm not sure of where they live, but in the States, contracts last for 2 years for the most part. At least those carriers who deal with the iPhone, anyway. But the OP says that they decided to switch for a "few months", until the iP5 was released. First off, no one truly knows when it will be released. We're guessing sometime in the fall, which leaves 4 months at the most for the release. </p><p></p><p>But you can't just go switching phones without updating the contract policy, unless of course you use a phone which is already out of contract, so at this point, I'm assuming that this is the case, or that an unlocked phone was purchased for full price. This hasn't much to do with the issue, I'm just trying to get some facts straight. </p><p></p><p>This part got me thinking about said service provider. Providers are known for throwing Apple under the bus, and would never admit to a problem being on their end. Apple on the other hand, is just the opposite kind of company. It was even made clear by the OP that "tech support" did in fact try to troubleshoot the heck out of the issue but couldn't come up with an immediate answer. I'm not sure of how that translates into "rudeness", and from where I'm sitting, it kind of looks like the carrier is trying to earn brownie points by offering something that they know will not even resolve the issue, because it is not one of hardware. </p><p></p><p>The issue its self stems from a communication error somewhere on the software side, and IME, smells like it's from the carriers end. I could be wrong of course, but when a phone is deactivated and a new one activated, all of the relevant technical information is fed from the carriers end. Apple's servers AFAIK, simply act as a gateway when an item is activated and receives information from the carrier. Correct me if I'm wrong... </p><p></p><p>As far as Apple giving out a "loaner", that's not how it works. Phones are subsidized devices for the most part, and there are channels to go through if something isn't working. If the OP had gone to a Genius Bar in a retail store, they likely would have swapped it out if the problem was with the actual handset at all.</p><p></p><p>Something doesn't sound right about this whole thing IMHO.</p><p></p><p>Doug</p></blockquote><p></p>
[QUOTE="Doug b, post: 1420474, member: 59143"] I read this post several days ago, and decided to not reply because I found the content way too confusing to decipher, and didn't really want to "get in to it". I figured that the OP would just disappear (which they may well have) but now that it has resurfaced, I feel compelled to comment. First, maybe someone can straighten me out on a few key points: This paragraph makes clear that the OP is/was in a contract. I'm not sure of where they live, but in the States, contracts last for 2 years for the most part. At least those carriers who deal with the iPhone, anyway. But the OP says that they decided to switch for a "few months", until the iP5 was released. First off, no one truly knows when it will be released. We're guessing sometime in the fall, which leaves 4 months at the most for the release. But you can't just go switching phones without updating the contract policy, unless of course you use a phone which is already out of contract, so at this point, I'm assuming that this is the case, or that an unlocked phone was purchased for full price. This hasn't much to do with the issue, I'm just trying to get some facts straight. This part got me thinking about said service provider. Providers are known for throwing Apple under the bus, and would never admit to a problem being on their end. Apple on the other hand, is just the opposite kind of company. It was even made clear by the OP that "tech support" did in fact try to troubleshoot the heck out of the issue but couldn't come up with an immediate answer. I'm not sure of how that translates into "rudeness", and from where I'm sitting, it kind of looks like the carrier is trying to earn brownie points by offering something that they know will not even resolve the issue, because it is not one of hardware. The issue its self stems from a communication error somewhere on the software side, and IME, smells like it's from the carriers end. I could be wrong of course, but when a phone is deactivated and a new one activated, all of the relevant technical information is fed from the carriers end. Apple's servers AFAIK, simply act as a gateway when an item is activated and receives information from the carrier. Correct me if I'm wrong... As far as Apple giving out a "loaner", that's not how it works. Phones are subsidized devices for the most part, and there are channels to go through if something isn't working. If the OP had gone to a Genius Bar in a retail store, they likely would have swapped it out if the problem was with the actual handset at all. Something doesn't sound right about this whole thing IMHO. Doug [/QUOTE]
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iPhone to Android - a Nightmare
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