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Apple Mobile Products: iPhone, iPad, iPod
iPhone Hardware and Accessories
iPhone 4 Return Experiences... Post Here
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<blockquote data-quote="XJ-linux" data-source="post: 1089800" data-attributes="member: 33722"><p>Called AT&T Premier and they haven't a clue as to my status. As far as they are concerned, I am currently running an iPhone 4 handset on a new 2 year plan. They have no interface available to them to track return status, and are not aware of the iPhone being in any sort of a "return" state. In fact, their last note on the iPhone was it's shipment to me on June 23rd. Their suggestion is to contact Apple, who in turn might have access to contact this "Newgistics" outfit in Ft. Worth, TX, who in turn may have some record of the return status. Regardless, AT&T cannot change the contract end date themselves. That is done via some feed from another system which they have no access to. So, the take away is... returning an iPhone can be a long process which your carrier may well be unable to assist you with following up on. More to come... I hope. Ugh!</p></blockquote><p></p>
[QUOTE="XJ-linux, post: 1089800, member: 33722"] Called AT&T Premier and they haven't a clue as to my status. As far as they are concerned, I am currently running an iPhone 4 handset on a new 2 year plan. They have no interface available to them to track return status, and are not aware of the iPhone being in any sort of a "return" state. In fact, their last note on the iPhone was it's shipment to me on June 23rd. Their suggestion is to contact Apple, who in turn might have access to contact this "Newgistics" outfit in Ft. Worth, TX, who in turn may have some record of the return status. Regardless, AT&T cannot change the contract end date themselves. That is done via some feed from another system which they have no access to. So, the take away is... returning an iPhone can be a long process which your carrier may well be unable to assist you with following up on. More to come... I hope. Ugh! [/QUOTE]
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Apple Mobile Products: iPhone, iPad, iPod
iPhone Hardware and Accessories
iPhone 4 Return Experiences... Post Here
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