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Apple Mobile Products: iPhone, iPad, iPod
iPhone Hardware and Accessories
iPhone 11 pro max Battery Replacement at Apple Store
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<blockquote data-quote="MacInWin" data-source="post: 1885601" data-attributes="member: 396914"><p>I have consistently found that being nice to the "front line" clerks gets better results. I had an issue with an iPhone when I travelled in that I was unable to activate a SIM card that had previously worked flawlessly when I travelled, but this was now a new iPhone since the previous trip. I waited for the store to open, told the clerk outside what the issue was and was told that it would be about 10 minutes. I said thanks and waited. About 5 min later I was called into the store where the tech met me and listened to the problem. I did note that his visible reaction was that I must be an idiot, anybody can activate a SIM card, but that look slowly changed as he tried and failed, and again, and again. After three fails, he called out another tech, who had the same look for the first one, until he, too failed and failed and failed. Eventually they disappeared behind the door with my iPhone. About 10 minutes later the first guy reappeared and said they were talking to "Apple" about the issue. Long story short, about an hour later they both reappeared, iPhone in hand and said that the "profile" of the iPhone in the "database" at Apple was being corrected, and that I should try again in about an hour to activate the SIM card. I thanked them and left. About an hour later I tried and bingo!, the SIM activated just fine. I love playing "stump the genius" at Apple!</p></blockquote><p></p>
[QUOTE="MacInWin, post: 1885601, member: 396914"] I have consistently found that being nice to the "front line" clerks gets better results. I had an issue with an iPhone when I travelled in that I was unable to activate a SIM card that had previously worked flawlessly when I travelled, but this was now a new iPhone since the previous trip. I waited for the store to open, told the clerk outside what the issue was and was told that it would be about 10 minutes. I said thanks and waited. About 5 min later I was called into the store where the tech met me and listened to the problem. I did note that his visible reaction was that I must be an idiot, anybody can activate a SIM card, but that look slowly changed as he tried and failed, and again, and again. After three fails, he called out another tech, who had the same look for the first one, until he, too failed and failed and failed. Eventually they disappeared behind the door with my iPhone. About 10 minutes later the first guy reappeared and said they were talking to "Apple" about the issue. Long story short, about an hour later they both reappeared, iPhone in hand and said that the "profile" of the iPhone in the "database" at Apple was being corrected, and that I should try again in about an hour to activate the SIM card. I thanked them and left. About an hour later I tried and bingo!, the SIM activated just fine. I love playing "stump the genius" at Apple! [/QUOTE]
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Apple Mobile Products: iPhone, iPad, iPod
iPhone Hardware and Accessories
iPhone 11 pro max Battery Replacement at Apple Store
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