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Apple Computing Products:
macOS - Notebook Hardware
I am so disqusted at this point...
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<blockquote data-quote="starrin" data-source="post: 35548"><p>Okay! So after many phone calls and giving Apple a multitude of information I have received my unit back.</p><p></p><p>So after calling Apple on a daily basis to get an update (their site is pretty much worthless in my opinion) - they gave me a phone number to a guy in their Houston repair facility. This gentleman was a very nice and professional individual. So a couple of days ago -- in speaking with this gentleman he voiced how they could not reproduce the problem. But the product specialist wrote out a bill to them to replace the following:</p><p></p><p>Hard Drive</p><p>Logic Board</p><p>Flex Cable (connects HD to Board)</p><p></p><p>So I told him that unless they can reproduce the problem and are 100% sure what needs to happen to fix it for good -- I WANT A NEW UNIT! He was nice about it and said he will speak to some people about this for me. So the next day the guy calls me and says -- 'Hey -- the reproduced the problem'</p><p></p><p>Now wait -- I was not born yesterday -- So I am very suspicous of this after our previous call. He went on to say there is a problem with my logic board -- however since they have the authorization to replace the other parts they will do this as well. So I am good with this -- hey as long as it works.</p><p></p><p>They do this and send it back to me -- so far everything is working A-OKAY. I truly hope this is the end of this post. </p><p></p><p>I also -- said -- "To **** with it -- I will buy the dreaded Apple Care!" So yesterday I went to the store down the street from where I live and purchased the plan.</p><p></p><p>Now -- what I am going to do is the following:</p><p></p><p>1) Send an email to the professional who helped me over the last couple of days and CC his boss. Voicing my appreciation for his courtesy in the matter.</p><p></p><p>2) Send a written bunch of letters - to a series of Apple Executives. As I want some form of compensation for my hugely negative experiences.</p><p></p><p>Overall I am hoping this chapter is done and I can get down to enjoying my PowerBook.</p><p></p><p>For anyone having problems -- I would just say -- seek out the people on the Apple Support Service who are willing to help you and are professional. If you reach someone who is not satisfying your demands -- don't yell -- just hang-up (let them think you were disconnected) -- call back and try the next person you get.</p><p></p><p>Think Good Thoughts<img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite1" alt=":)" title="Smile :)" loading="lazy" data-shortname=":)" /></p><p></p><p>Jason</p></blockquote><p></p>
[QUOTE="starrin, post: 35548"] Okay! So after many phone calls and giving Apple a multitude of information I have received my unit back. So after calling Apple on a daily basis to get an update (their site is pretty much worthless in my opinion) - they gave me a phone number to a guy in their Houston repair facility. This gentleman was a very nice and professional individual. So a couple of days ago -- in speaking with this gentleman he voiced how they could not reproduce the problem. But the product specialist wrote out a bill to them to replace the following: Hard Drive Logic Board Flex Cable (connects HD to Board) So I told him that unless they can reproduce the problem and are 100% sure what needs to happen to fix it for good -- I WANT A NEW UNIT! He was nice about it and said he will speak to some people about this for me. So the next day the guy calls me and says -- 'Hey -- the reproduced the problem' Now wait -- I was not born yesterday -- So I am very suspicous of this after our previous call. He went on to say there is a problem with my logic board -- however since they have the authorization to replace the other parts they will do this as well. So I am good with this -- hey as long as it works. They do this and send it back to me -- so far everything is working A-OKAY. I truly hope this is the end of this post. I also -- said -- "To **** with it -- I will buy the dreaded Apple Care!" So yesterday I went to the store down the street from where I live and purchased the plan. Now -- what I am going to do is the following: 1) Send an email to the professional who helped me over the last couple of days and CC his boss. Voicing my appreciation for his courtesy in the matter. 2) Send a written bunch of letters - to a series of Apple Executives. As I want some form of compensation for my hugely negative experiences. Overall I am hoping this chapter is done and I can get down to enjoying my PowerBook. For anyone having problems -- I would just say -- seek out the people on the Apple Support Service who are willing to help you and are professional. If you reach someone who is not satisfying your demands -- don't yell -- just hang-up (let them think you were disconnected) -- call back and try the next person you get. Think Good Thoughts:-) Jason [/QUOTE]
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Apple Computing Products:
macOS - Notebook Hardware
I am so disqusted at this point...
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