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Apple Computing Products:
macOS - Notebook Hardware
I am so disqusted at this point...
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<blockquote data-quote="starrin" data-source="post: 33644"><p>Hi,</p><p></p><p>Well, since the flashing icon comes up much faster than it used to -- I thought I would check and see if the problem is still intermittent. So, I get home from work and hit the power button -- and it has magically cured itself outside of a pop-up explaining that the date on the unit has is prior to 1992 or something to that affect.</p><p></p><p>So I call Apple Support to tell them that it is still intermittent -- they guy was sort of short with me -- saying things like:</p><p></p><p>"Is that all you called for?"</p><p></p><p>So then I asked him what constitutes a unit being deemed unrepairable?</p><p></p><p>"I am not going to get into that discussion?"</p><p></p><p>I asked if this was policy or a personal choice?</p><p></p><p>"You could say both - but I do not determine or make that decision"</p><p></p><p>Can you please transfer me to someone who can answer all of my questions?</p><p></p><p>"Please hold"</p><p></p><p>I get a much nicer individual after waiting over 15 minutes -- I assume they were discussing my questions and a game plan (maybe I am reading into to that too much)</p><p></p><p>This individual -- upon speaking with him -- said that no where in your case notes does it say it is intermittent. I felt like screaming -- so what about me calling on average once every 3 days makes it not intermittent? So he says I am going to put this in your notes and send out a second box for pick-up -- and that to NOT put it in the first but the second and gave me the dispatch number. Based on this -- they want to replace the logic board and a wire harness and that they have all these special tools at their disposal to figure out the problem. I quickly reminded him that this is the second trip to these great tools in one week! He was much more of a professional when talking about a replacement -- did not come out and start saying NO right off the bat like ALL the others. Did not ask me to buy Apple Protection Care. Essentially they will take another crack at fixing the unit -- if the problem persist then they will take a look at that option.</p><p></p><p>I then moved into the topic of compensation of the fact I have had a powerbook for 3 months and not been able to really use it due to reliability. He dodged the question and spun into how we need to focus on getting this fixed first. But hey -- fixed or not -- I will be coming after them day in and day out until I get some level of compensation. Based on some actions that they will be presented with over the next couple of days -- I have a feeling that I will start to see the service we SHOULD ALL get in our time of hardware issues. I will allow everyone here to know my outcome because I do believe everything I am going through will be of significant value once the ordeal come to a conclusion -- refund, new unit, unit fixed -- whatever this may be.</p><p></p><p>I am still working on the letter (more like a report of my experience) I am drafting and fortunately have contacted some friends in the industry and have obtained several emails to Apple's executive management. The one good thing is that I feel in a sense it was meant that I had these problems -- as I feel I can actually do something about it from the inside. Yes they will receive an outline of my experience along with detailed suggestions on how to address customers in the future who require technical assistance.</p><p></p><p>I do want to clarify something -- Please do not read into the above like I am being arrogant and I KNOW people<img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite1" alt=":)" title="Smile :)" loading="lazy" data-shortname=":)" /> I am only outlining how I am bringing closure and hopefully resolution to my ordeal and issues.</p><p></p><p>On a side note -- I have to admit - as many PCs I have personally built from just purchasing parts --- I never had a problem - not once. I do consider myself lucky. But our family PC and my PC-turned-hometheater-video-scaler keep chugging right along.</p><p></p><p>As always thanks for the advice and support - I now understand the community concept of mac<img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite1" alt=":)" title="Smile :)" loading="lazy" data-shortname=":)" /></p></blockquote><p></p>
[QUOTE="starrin, post: 33644"] Hi, Well, since the flashing icon comes up much faster than it used to -- I thought I would check and see if the problem is still intermittent. So, I get home from work and hit the power button -- and it has magically cured itself outside of a pop-up explaining that the date on the unit has is prior to 1992 or something to that affect. So I call Apple Support to tell them that it is still intermittent -- they guy was sort of short with me -- saying things like: "Is that all you called for?" So then I asked him what constitutes a unit being deemed unrepairable? "I am not going to get into that discussion?" I asked if this was policy or a personal choice? "You could say both - but I do not determine or make that decision" Can you please transfer me to someone who can answer all of my questions? "Please hold" I get a much nicer individual after waiting over 15 minutes -- I assume they were discussing my questions and a game plan (maybe I am reading into to that too much) This individual -- upon speaking with him -- said that no where in your case notes does it say it is intermittent. I felt like screaming -- so what about me calling on average once every 3 days makes it not intermittent? So he says I am going to put this in your notes and send out a second box for pick-up -- and that to NOT put it in the first but the second and gave me the dispatch number. Based on this -- they want to replace the logic board and a wire harness and that they have all these special tools at their disposal to figure out the problem. I quickly reminded him that this is the second trip to these great tools in one week! He was much more of a professional when talking about a replacement -- did not come out and start saying NO right off the bat like ALL the others. Did not ask me to buy Apple Protection Care. Essentially they will take another crack at fixing the unit -- if the problem persist then they will take a look at that option. I then moved into the topic of compensation of the fact I have had a powerbook for 3 months and not been able to really use it due to reliability. He dodged the question and spun into how we need to focus on getting this fixed first. But hey -- fixed or not -- I will be coming after them day in and day out until I get some level of compensation. Based on some actions that they will be presented with over the next couple of days -- I have a feeling that I will start to see the service we SHOULD ALL get in our time of hardware issues. I will allow everyone here to know my outcome because I do believe everything I am going through will be of significant value once the ordeal come to a conclusion -- refund, new unit, unit fixed -- whatever this may be. I am still working on the letter (more like a report of my experience) I am drafting and fortunately have contacted some friends in the industry and have obtained several emails to Apple's executive management. The one good thing is that I feel in a sense it was meant that I had these problems -- as I feel I can actually do something about it from the inside. Yes they will receive an outline of my experience along with detailed suggestions on how to address customers in the future who require technical assistance. I do want to clarify something -- Please do not read into the above like I am being arrogant and I KNOW people:-) I am only outlining how I am bringing closure and hopefully resolution to my ordeal and issues. On a side note -- I have to admit - as many PCs I have personally built from just purchasing parts --- I never had a problem - not once. I do consider myself lucky. But our family PC and my PC-turned-hometheater-video-scaler keep chugging right along. As always thanks for the advice and support - I now understand the community concept of mac:-) [/QUOTE]
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Apple Computing Products:
macOS - Notebook Hardware
I am so disqusted at this point...
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