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Apple Computing Products:
macOS - Notebook Hardware
I am so disqusted at this point...
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<blockquote data-quote="ectheatreaubs" data-source="post: 157833"><p>Hey, I just posted on here about my PowerBook HD failing too. I have only had it just over a year and have lost everything. Apple's response was that they would fix it b/c i purchased the almost $300 applecare extended warranty (luckily). But they basically said it was just something that happened b/c it's bound to have errors, and that it was my fault for not backing it all up. Keep in mind that I'm a college student that doesn't have a job yet and is dropping thousands into an education and another 3 grand in a computer. I have talked to 2 product specialists, a customer relations rep, as well as tech support several times.</p><p></p><p>I am not satisfied with how I've been treated, because I, too, feel that I should be somehow compensated for the fact that their product failed and I've been the victim of their laziness and legality issues. Their responsibility first and foremost is to their customers, not their lawyers. I am planning to file a complaint with the Attorney General which will warrant an investigation into wrong-doing and injustice by the company. Hopefully, even though I'm not a big name customer that invests millions in to their company each year, that I will make a difference. I'd like to stay in contact, so email me at <a href="mailto:ectheatreaubs@hotmail.com">ectheatreaubs@hotmail.com</a></p><p></p><p>Thanks, good luck!</p></blockquote><p></p>
[QUOTE="ectheatreaubs, post: 157833"] Hey, I just posted on here about my PowerBook HD failing too. I have only had it just over a year and have lost everything. Apple's response was that they would fix it b/c i purchased the almost $300 applecare extended warranty (luckily). But they basically said it was just something that happened b/c it's bound to have errors, and that it was my fault for not backing it all up. Keep in mind that I'm a college student that doesn't have a job yet and is dropping thousands into an education and another 3 grand in a computer. I have talked to 2 product specialists, a customer relations rep, as well as tech support several times. I am not satisfied with how I've been treated, because I, too, feel that I should be somehow compensated for the fact that their product failed and I've been the victim of their laziness and legality issues. Their responsibility first and foremost is to their customers, not their lawyers. I am planning to file a complaint with the Attorney General which will warrant an investigation into wrong-doing and injustice by the company. Hopefully, even though I'm not a big name customer that invests millions in to their company each year, that I will make a difference. I'd like to stay in contact, so email me at [email]ectheatreaubs@hotmail.com[/email] Thanks, good luck! [/QUOTE]
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Apple Computing Products:
macOS - Notebook Hardware
I am so disqusted at this point...
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