Forums
New posts
Articles
Product Reviews
Policies
FAQ
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Menu
Log in
Register
Install the app
Install
Forums
Apple Computing Products:
macOS - Notebook Hardware
How many Apple techs does it take to fix a MacBook?
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="cwa107" data-source="post: 753932" data-attributes="member: 24098"><p>Wow, what a mess - and completely the opposite of what I experienced with my recent MacBook Pro repair. In my case, the service was done in-store and returned the same day. Of course, this was only for an issue with the Superdrive, but it is a small storefront in a local mall - I was half expecting them to send it to a depot. Either way, I'd say a complete replacement is the least they could do considering all the frustration you experienced (and the extensive amount of time you were without it). Glad to hear that Apple did right. I'd hope that someone at Apple takes notice of this case and tries to find out where the communication problem stemmed from. Make sure you fill out any surveys you might get.</p></blockquote><p></p>
[QUOTE="cwa107, post: 753932, member: 24098"] Wow, what a mess - and completely the opposite of what I experienced with my recent MacBook Pro repair. In my case, the service was done in-store and returned the same day. Of course, this was only for an issue with the Superdrive, but it is a small storefront in a local mall - I was half expecting them to send it to a depot. Either way, I'd say a complete replacement is the least they could do considering all the frustration you experienced (and the extensive amount of time you were without it). Glad to hear that Apple did right. I'd hope that someone at Apple takes notice of this case and tries to find out where the communication problem stemmed from. Make sure you fill out any surveys you might get. [/QUOTE]
Verification
Post reply
Forums
Apple Computing Products:
macOS - Notebook Hardware
How many Apple techs does it take to fix a MacBook?
Top