Forums
New posts
Articles
Product Reviews
Policies
FAQ
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Menu
Log in
Register
Install the app
Install
Forums
Apple Computing Products:
macOS - Operating System
HELP PLEASE: Brand New MacBook Pro Hangs and Must Restart?!!
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="pigoo3" data-source="post: 1151561" data-attributes="member: 56379"><p>Ok...some great information here!...but just for completeness you didn't include the OS version from your iMac (just in case it becomes important later after we try a few things...and they don't work).</p><p></p><p>In case you didn't know...what you're experiencing are "kernel panics" (that restart message in like 6 languages). Kernel panics are usually caused by three common things (I'm sure there's more as well):</p><p></p><p>- #1 is bad or incompatible ram...this is usually the problem in the overwhelming number of cases.</p><p>- #2 (on a desktop like a Mac Pro) are replaceable video cards</p><p>- #3 sometimes peripheral hardware (like you have plugged in to this computer) can cause issues.</p><p></p><p>The first thing to test is the ram. You got 2 x 4gig from OWC. One or both sticks of ram could be bad. The simplest thing to try is...remove both sticks of ram from OWC...and reinstall the original ram. Restart the computer...and see if it's stable. If so...problem solved!<img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite1" alt=":)" title="Smile :)" loading="lazy" data-shortname=":)" /></p><p></p><p>If when you test the original ram...you still get kernel panics...then I would unplug all the peripheral hardware...restart the computer again...and see if it's stable. If so...then there's a problem with the external hardware.</p><p></p><p>Another possibility (since this computer is only 1 week old)...is the computer could be faulty in some way. New or refurbished computers can have problems...so I wouldn't eliminate this as a possibility. Worst case scenario...you take the computer to your nearest Apple Store (or ship it back to Apple) for examination...using your Applecare warranty.</p><p></p><p>Good luck...please report back with your results,<img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite1" alt=":)" title="Smile :)" loading="lazy" data-shortname=":)" /></p><p></p><p>- Nick</p></blockquote><p></p>
[QUOTE="pigoo3, post: 1151561, member: 56379"] Ok...some great information here!...but just for completeness you didn't include the OS version from your iMac (just in case it becomes important later after we try a few things...and they don't work). In case you didn't know...what you're experiencing are "kernel panics" (that restart message in like 6 languages). Kernel panics are usually caused by three common things (I'm sure there's more as well): - #1 is bad or incompatible ram...this is usually the problem in the overwhelming number of cases. - #2 (on a desktop like a Mac Pro) are replaceable video cards - #3 sometimes peripheral hardware (like you have plugged in to this computer) can cause issues. The first thing to test is the ram. You got 2 x 4gig from OWC. One or both sticks of ram could be bad. The simplest thing to try is...remove both sticks of ram from OWC...and reinstall the original ram. Restart the computer...and see if it's stable. If so...problem solved!:) If when you test the original ram...you still get kernel panics...then I would unplug all the peripheral hardware...restart the computer again...and see if it's stable. If so...then there's a problem with the external hardware. Another possibility (since this computer is only 1 week old)...is the computer could be faulty in some way. New or refurbished computers can have problems...so I wouldn't eliminate this as a possibility. Worst case scenario...you take the computer to your nearest Apple Store (or ship it back to Apple) for examination...using your Applecare warranty. Good luck...please report back with your results,:) - Nick [/QUOTE]
Verification
Post reply
Forums
Apple Computing Products:
macOS - Operating System
HELP PLEASE: Brand New MacBook Pro Hangs and Must Restart?!!
Top