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Apple Computing Products:
macOS - Operating System
Hacked? Virus? I need input ...
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<blockquote data-quote="NekkidFish" data-source="post: 1337756" data-attributes="member: 227430"><p>Hi guys ... newbie here. I will try and keep this as short as possible, but want to explain everything. I have an iMac, OSX 10.6.8, 2.16 GHz Intel Core 2 Duo. I primarily use Chrome as my browser, but also have Firefox and Safari on here.</p><p></p><p>About a week ago, when I would try and go to certain websites, the page would go to a Charter Business DNS Update page. It seemed as if the Charter page was hijacking the browser. I contacted Charter and explained that I am a residential customer, and not a business customer. They said the page is legit, and after 3 people there trying to help me, they were no help.</p><p></p><p>Note that the Charter page does this with all three browsers.</p><p></p><p>I belong to a small iMac YahooGroup and started talking with them about it. One person had me install and run a DNS Changer program, in case it was a trojan horse. There was no trojan found.</p><p></p><p>He also had me install and run ClamXav, which found about 30 items, which I quarantined. The problem still persisted. So, the group feels I should do a clean install of the OS, since I have not been able to find the problem and fix it.</p><p></p><p>Before I do that,, I am wondering if I should try uninstalling all browsers and then do a clean install. Do you think that would fix it? If so, are there steps to take to uninstall all 3 browsers, and all associated files with them?</p><p></p><p>Side note: I typically will have 20-30 tabs open at a time ... working on many different projects. Due to the problems, and shutting down Chrome last night, this morning I only have 6 tabs open and have not gotten the Charter page for hours. Could having too many tabs open have anything to do with this? <img src="/mac_images/images/smilies/Embarrassed.png" class="smilie" loading="lazy" alt=":[" title="Embarrassed :[" data-shortname=":[" /></p><p></p><p>I would appreciate any and all input and help, as I really wish I could solve this without having to do a clean install of the OS.</p><p></p><p>HUGz! Jules</p></blockquote><p></p>
[QUOTE="NekkidFish, post: 1337756, member: 227430"] Hi guys ... newbie here. I will try and keep this as short as possible, but want to explain everything. I have an iMac, OSX 10.6.8, 2.16 GHz Intel Core 2 Duo. I primarily use Chrome as my browser, but also have Firefox and Safari on here. About a week ago, when I would try and go to certain websites, the page would go to a Charter Business DNS Update page. It seemed as if the Charter page was hijacking the browser. I contacted Charter and explained that I am a residential customer, and not a business customer. They said the page is legit, and after 3 people there trying to help me, they were no help. Note that the Charter page does this with all three browsers. I belong to a small iMac YahooGroup and started talking with them about it. One person had me install and run a DNS Changer program, in case it was a trojan horse. There was no trojan found. He also had me install and run ClamXav, which found about 30 items, which I quarantined. The problem still persisted. So, the group feels I should do a clean install of the OS, since I have not been able to find the problem and fix it. Before I do that,, I am wondering if I should try uninstalling all browsers and then do a clean install. Do you think that would fix it? If so, are there steps to take to uninstall all 3 browsers, and all associated files with them? Side note: I typically will have 20-30 tabs open at a time ... working on many different projects. Due to the problems, and shutting down Chrome last night, this morning I only have 6 tabs open and have not gotten the Charter page for hours. Could having too many tabs open have anything to do with this? :[ I would appreciate any and all input and help, as I really wish I could solve this without having to do a clean install of the OS. HUGz! Jules [/QUOTE]
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Apple Computing Products:
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Hacked? Virus? I need input ...
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