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Epson Class Action

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If you own an Epson printer, there is a class action suit brewing over Epson having crippled the ability to use third party ink. You can sign up to be part of the class:

 
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If you own an Epson printer, there is a class action suit brewing over Epson having crippled the ability to use third party ink.

I wonder who the stupid Epsom executive was that enforced that decision in the first place, and I would have thought it would have killed off an awful lot of their sales, at least by those who knew about the "feature".

Definitely something to look out for if and when one is shopping for a new or replacement printer, also avoid those models that stop printing if and when the auto ink level sensors decide that one of the thanks has run out, and the printer decides it will no longer print until that colour is replaced with a new full one.

But one should always have a spare ink cartridges at the ready, as the printer rules dictate they will always stop printing at the worst possible moment!!! ;)


- Patrick
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Raz0rEdge

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This is not a lawsuit, looks to be arbitration and I'm unsure as to the credibility of the claim. Car manufacturer's recommend OEM parts for proper performance, with vehicles under warranty, using non-OEM parts or using non-dealer mechanics can void warranty.

With printers, companies have greater control to limit/allow what is used with their product. If the issue is that they didn't inform the customer about this particular restriction fine. This is akin to Apple slowing down older iPhones with older batteries to "force" users to upgrade. When they were caught out, they provided a fix to remove that but not sure anything else came of it.

I expect this Epson situation to be similar..
 
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This is not a lawsuit, looks to be arbitration and I'm unsure as to the credibility of the claim.

The attorneys for the class start by making a claim with the manufacturer. There is at least a small hope that the matter can be resolved without the need for legal action. In some cases the parties may decide to arbitrate the matter, because it is much faster, and much less expensive, than going to trial. Also, an arbitration is private; so the defendant manufacturer might end up with less negative publicity.

An arbitration doesn't have to be binding (which means that this still could go to trial if the parties aren't happy with the arbitrator's decision.) So, there are a bunch of reasons why going to arbitration might have been the right course. Going to arbitration in no way makes the proceedings illegitimate, or less serious, or less likely to result in a recovery for the class.

Car manufacturer's recommend OEM parts for proper performance, with vehicles under warranty, using non-OEM parts or using non-dealer mechanics can void warranty.

At least here in the United States, the law absolutely forbids a manufacturer from voiding a warranty because the vehicle/product has been taken to a third party mechanic or third party parts were used. That has been settled law for decades. The recent Right To Repair movement affirms this for all sorts of consumer goods.

https://www.phonearena.com/news/FTC-says-third-party-repair-services-will-not-void-warranty_id103980

It's the same in other countries too:

https://www.channelnews.com.au/the-law-says-you-cannot-void-a-warranty-with-third-party-repairs/#:~:text=But a major factor that has been misunderstood,warranties are required to include the following wording:

The only caveat is that if the third party mechanic does a bad job of repairing the vehicle, or if the third party part is inadequate or defective, the car manufacturer has no duty to repair that damage, or to replace that part under the original warranty. The third party mechanic, and/or the manufacturer of the third party part, warranty their own work/parts.

Similarly, an OEM printer manufacturer isn't legally allowed to sabotage your printer so that you can't use third party ink. That is anti-competitive.

If you use third party ink (in a non-sabotaged printer) and it somehow ruins your printer, the printer manufacturer can assert that the reason that your printer has been damaged is because of the third party ink and they can refuse to repair the printer under warranty. But they'd have to prove that contention.

Of course, sabotaging a printer that is no longer under warranty is even more egregious. If the original manufacturer is no longer on the hook to repair a broken printer, there is little legal justification for them to be forcing you to only use OEM supplies.
 
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