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Apple Computing Products:
macOS - Notebook Hardware
Emergency!
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<blockquote data-quote="KamileonX" data-source="post: 633385" data-attributes="member: 39554"><p>As an employee of Best Buy, specifically Geek Squad, I can tell you that accidental damage like crushing the laptop ISN'T COVERED by the Performance Service Plan, and it never was. In this case, it could have been the way a manager could to grant a replacement for the unit, but it was replaced for customer service reasons, not because it's covered in the plan.</p><p></p><p>Cases where a laptop is replaced under these conditions are up to the manager on duty, and he has the power to replace the laptop, but officially, he has every right to say "tough luck".</p><p></p><p>Contrary to belief, Accidental damage, spillage, dropping and software is not covered by Best Buy's Performance Service Plan. Any exception to that happens on a case by case basis, and is up to manager's discretion.</p></blockquote><p></p>
[QUOTE="KamileonX, post: 633385, member: 39554"] As an employee of Best Buy, specifically Geek Squad, I can tell you that accidental damage like crushing the laptop ISN'T COVERED by the Performance Service Plan, and it never was. In this case, it could have been the way a manager could to grant a replacement for the unit, but it was replaced for customer service reasons, not because it's covered in the plan. Cases where a laptop is replaced under these conditions are up to the manager on duty, and he has the power to replace the laptop, but officially, he has every right to say "tough luck". Contrary to belief, Accidental damage, spillage, dropping and software is not covered by Best Buy's Performance Service Plan. Any exception to that happens on a case by case basis, and is up to manager's discretion. [/QUOTE]
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Apple Computing Products:
macOS - Notebook Hardware
Emergency!
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