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Apple Computing Products:
macOS - Desktop Hardware
Does your Mac screen have dead pixel(s)???
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<blockquote data-quote="Rottie" data-source="post: 1399752" data-attributes="member: 136859"><p>I have one solitary dead pixel smack-dab in the centre of my screen and my local Apple Store have agreed to swap out the screen for me, due to the fact that I spoke to one of Apple's After-sales people (IIRC they were in a department called EMEIA) in Austin, Texas, who told me that <em>I shouldn't have any dead pixels at all</em>, especially as my iMac is a refurbished unit, which should have undergone stringent testing before being shipped and that he had processed repairs for screens with one dead pixel previously.</p><p></p><p>At first, the "Genius" at my local Apple Store did try to tell me that mine was a borderline case, but when I showed her the email from the above person, she spoke to her manager and they agreed to process the repair. <img src="/mac_images/images/smilies/Cool.png" class="smilie" loading="lazy" alt=":Cool:" title="Cool :Cool:" data-shortname=":Cool:" /></p><p></p><p>All I have to do now is wait until I have some free time to take the iMac in to get the issue sorted and my local Apple Store have promised to turn around the repair in a maximum of 24 hours (again, prompted by the above person quoting this timescale in their email to me)</p></blockquote><p></p>
[QUOTE="Rottie, post: 1399752, member: 136859"] I have one solitary dead pixel smack-dab in the centre of my screen and my local Apple Store have agreed to swap out the screen for me, due to the fact that I spoke to one of Apple's After-sales people (IIRC they were in a department called EMEIA) in Austin, Texas, who told me that [I]I shouldn't have any dead pixels at all[/I], especially as my iMac is a refurbished unit, which should have undergone stringent testing before being shipped and that he had processed repairs for screens with one dead pixel previously. At first, the "Genius" at my local Apple Store did try to tell me that mine was a borderline case, but when I showed her the email from the above person, she spoke to her manager and they agreed to process the repair. :Cool: All I have to do now is wait until I have some free time to take the iMac in to get the issue sorted and my local Apple Store have promised to turn around the repair in a maximum of 24 hours (again, prompted by the above person quoting this timescale in their email to me) [/QUOTE]
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Apple Computing Products:
macOS - Desktop Hardware
Does your Mac screen have dead pixel(s)???
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