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Apple Computing Products:
macOS - Desktop Hardware
Do you still have any freezing issues after the update?
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<blockquote data-quote="theonegod" data-source="post: 523667" data-attributes="member: 22259"><p>The severity of the problem in each imac varies. I would find something that reliably freezes the imac every time you try it and stick to that. Don't concentrate when you take it in to much on to many different ways to get it to freeze. Also make sure it is a fresh install of leopard or tiger with update 1.3 on it with no 3rd party software when you take it in. They will try to argue software with you and if it has no software on it but the os it is hard for them to make that argument. </p><p></p><p>What I did was find that every time I opened the preferences window and went to my screen saver preferences and tryed to select the word of the day screen saver my imac would freeze. Sure I could do other things to freeze it as well but this was a fast and reliable way to get it to do it within OSX itself. I then formatted the imac and fully patched it. With nothing on it except a fully patched OSX and a blank user profile I called every local apple store till I found one that had the same model in stock. I then went there and told them I wanted to exchange it. </p><p></p><p>When they tryed to claim they may not have one to exchange it with I told them I called ahead and confirmed stock. When they tryed to tell me the freezing could be software or 3rd party related I told them to find for me a single peice of 3rd party software on the imac. When they tryed to tell me that they would have to test it I told them I could reproduce the freeze for them in 10 seconds every single time I wanted to and that the test would not be needed. </p><p></p><p>In the end they ran out of ways to try to argue with me because I had done my homework before going in and was prepared. They brought out a new box and exchanged it for me. Having never actually powered on my freezing imac once. I guess I wore them out.</p></blockquote><p></p>
[QUOTE="theonegod, post: 523667, member: 22259"] The severity of the problem in each imac varies. I would find something that reliably freezes the imac every time you try it and stick to that. Don't concentrate when you take it in to much on to many different ways to get it to freeze. Also make sure it is a fresh install of leopard or tiger with update 1.3 on it with no 3rd party software when you take it in. They will try to argue software with you and if it has no software on it but the os it is hard for them to make that argument. What I did was find that every time I opened the preferences window and went to my screen saver preferences and tryed to select the word of the day screen saver my imac would freeze. Sure I could do other things to freeze it as well but this was a fast and reliable way to get it to do it within OSX itself. I then formatted the imac and fully patched it. With nothing on it except a fully patched OSX and a blank user profile I called every local apple store till I found one that had the same model in stock. I then went there and told them I wanted to exchange it. When they tryed to claim they may not have one to exchange it with I told them I called ahead and confirmed stock. When they tryed to tell me the freezing could be software or 3rd party related I told them to find for me a single peice of 3rd party software on the imac. When they tryed to tell me that they would have to test it I told them I could reproduce the freeze for them in 10 seconds every single time I wanted to and that the test would not be needed. In the end they ran out of ways to try to argue with me because I had done my homework before going in and was prepared. They brought out a new box and exchanged it for me. Having never actually powered on my freezing imac once. I guess I wore them out. [/QUOTE]
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Apple Computing Products:
macOS - Desktop Hardware
Do you still have any freezing issues after the update?
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