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Apple Mobile Products: iPhone, iPad, iPod
iPhone Hardware and Accessories
Disappointed In Apple Store Staff
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<blockquote data-quote="DriftNismo" data-source="post: 956183" data-attributes="member: 79409"><p>I have this problem all the time, which is why I barely go into Apple Stores. From experience, I know that people in shops are nowhere near as friendly in the UK as they are in the US (or at least in CA anyway), but whenever I've had to speak to Apple Store staff, they've either</p><p></p><p>a.) Been standing around talking to each other for ages and seem disheartened when asked for help.</p><p>b.) Don't know the answer to any question and have to go into the back for about 10 mins (even before I had a Mac when I asked if they could unzip .rar files or if I would need third party software!).</p><p>or</p><p>c.) Insist that you need an appointment for the simplest of things, even if the whole store is empty and the manager is free.</p><p></p><p>The only help I've <em>ever</em> gotten from the Apple store is when I had to take my MBP in because it kept restarting and wouldn't boot up. Once I'd gotten it to the Apple Store, it magically worked for some reason, but the manager did take a report down of what had been happening and told me to come in again if the problem arises again and they would take a look at it and replace it free of charge if it's a big problem.</p><p></p><p>But aside from that, I agree with Dysfunction, all the staff always seem either very snooty or (occasionally) stoned. I've never had any other help from the Apple Store; I tend to avoid going in there if I can now.</p></blockquote><p></p>
[QUOTE="DriftNismo, post: 956183, member: 79409"] I have this problem all the time, which is why I barely go into Apple Stores. From experience, I know that people in shops are nowhere near as friendly in the UK as they are in the US (or at least in CA anyway), but whenever I've had to speak to Apple Store staff, they've either a.) Been standing around talking to each other for ages and seem disheartened when asked for help. b.) Don't know the answer to any question and have to go into the back for about 10 mins (even before I had a Mac when I asked if they could unzip .rar files or if I would need third party software!). or c.) Insist that you need an appointment for the simplest of things, even if the whole store is empty and the manager is free. The only help I've [i]ever[/i] gotten from the Apple store is when I had to take my MBP in because it kept restarting and wouldn't boot up. Once I'd gotten it to the Apple Store, it magically worked for some reason, but the manager did take a report down of what had been happening and told me to come in again if the problem arises again and they would take a look at it and replace it free of charge if it's a big problem. But aside from that, I agree with Dysfunction, all the staff always seem either very snooty or (occasionally) stoned. I've never had any other help from the Apple Store; I tend to avoid going in there if I can now. [/QUOTE]
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Apple Mobile Products: iPhone, iPad, iPod
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Disappointed In Apple Store Staff
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