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Apple Computing Products:
macOS - Notebook Hardware
Dead pixel?!
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<blockquote data-quote="MarteDVX" data-source="post: 216254"><p>Well I took back my MBP to the Apple Store. I went in and I told the guy I had a dead pixel and he tells me that there might not be anything they can do. So he says he'll be right back, he goes and does a test on the MBP and comes back. He tells me there is nothing they can do and they don't classify one dead pixel as anything to replace. I keep wondering how they could sell me a machine with a dead pixel in the middle of the screen and have me be on my way without any help. He then tells me that I could pay a 10% restocking fee and return it. I just kinda laughed and said are you kidding me? He went and got another Apple employee and they came over and started to explain their policy. I basically said to them " How is it that you can sell someone a new computer that cost over $2,000 with a problem such as a dead pixel and do nothing about it? I find that totally rediculous " I basically argued with them for about 10-15 mins until they finally agree to take care of me. They agree to give me a replacement. I had them open it up and let me start it up in the store to make sure everything was ok. It looked good so I packed up the new MBP and im out of there. I was happy that I stood my ground, and thought it was kind of funny how they were totally against doing anything about it until I showed I wasn't going to budge on this rediculousness. I am happy I got the MBP replaced, but I was a little unhappy how they handled the situation by making me get all agrivated. Oh well, I am happy with my new MBP and no dead pixels. It is still pretty **** hot, but with no dead pixel I am happy, just not as pleased with some of the Apple employees as much as I thought I would be.</p></blockquote><p></p>
[QUOTE="MarteDVX, post: 216254"] Well I took back my MBP to the Apple Store. I went in and I told the guy I had a dead pixel and he tells me that there might not be anything they can do. So he says he'll be right back, he goes and does a test on the MBP and comes back. He tells me there is nothing they can do and they don't classify one dead pixel as anything to replace. I keep wondering how they could sell me a machine with a dead pixel in the middle of the screen and have me be on my way without any help. He then tells me that I could pay a 10% restocking fee and return it. I just kinda laughed and said are you kidding me? He went and got another Apple employee and they came over and started to explain their policy. I basically said to them " How is it that you can sell someone a new computer that cost over $2,000 with a problem such as a dead pixel and do nothing about it? I find that totally rediculous " I basically argued with them for about 10-15 mins until they finally agree to take care of me. They agree to give me a replacement. I had them open it up and let me start it up in the store to make sure everything was ok. It looked good so I packed up the new MBP and im out of there. I was happy that I stood my ground, and thought it was kind of funny how they were totally against doing anything about it until I showed I wasn't going to budge on this rediculousness. I am happy I got the MBP replaced, but I was a little unhappy how they handled the situation by making me get all agrivated. Oh well, I am happy with my new MBP and no dead pixels. It is still pretty **** hot, but with no dead pixel I am happy, just not as pleased with some of the Apple employees as much as I thought I would be. [/QUOTE]
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Apple Computing Products:
macOS - Notebook Hardware
Dead pixel?!
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