CRM Software Questions

[jsteave]

Hello all!

I have a question for everyone regarding CRM software... Specifically confusion with pricing... I understand software can be as arbitrarily priced as the company producing it wants it to be but am confused about pricing for replacing our current software.

Right now this company uses Sage Act 2012 for managing our customer contact information, tracking sales calls, emails, conventions, etc. We use EFI Logic to manage almost our entire business. We use it to manage POs, accounting information, job information (we are a job shop), shipping information, track employee time, and more. Both of these are outdated and we are researching a replacement, ideally one program to replace both.

Before I started here my manager had reached out to a handful of companies to get some basic quotes for what it would cost for their software. Specifically, she liked what she saw from CRC, their software Nucleus. She said she likes what they offer, and the functionality and has enjoyed speaking with them. The price quote they gave us was around 70k https://www.findmycrm.com/industries/crm-for-manufacturers, however, the other companies she spoke with were quoting in the neighborhood of 300k. This drastic difference in pricing raises concern, especially in regards to is the price truly a reflection of quality.

 

[Raz0rEdge]

You are very much in the wrong place for this question.

My company uses Salesforce as our CRM to manage all aspects of the business and Netsuite as the GL to manage finance.

The way you approach this topic is to list out all of your requirements/functionalities and any future things you want. You then take that to the vendors in this space and have them respond, give you demos and so on and you then make your decision based on best fit from functionality and price.

Pricing is variable and by design. If you compare two vendors that offer similar functionality and serve similar customers, the pricing should be similar. You can't compare a newcomer to CRM space to Salesforce or Hubspot. They're just more expensive since they serve customers of all sizes, especially enterprise.

 

[Randy B. Singer]

This drastic difference in pricing raises concern, especially in regards to is the price truly a reflection of quality.

This comes up a lot. The problem is that "CRM software" isn't a homogeneous thing, so you can't easily compare two or three software packages to each other. You have to look at a bunch of offerings, ask about their features, and narrow things down to meet your company's individual needs (industry, number of users, hosting, etc.), and then you can compare what you have left.

That said, have a look at:

InfusionSoft (seems to be the leader in this category)

http://www.infusionsoft.com/

ActiveCampaign

ActiveCampaign - Email Marketing, Automation, and CRM

ActiveCampaign's category-defining Customer Experience Automation platform helps over 180,000 businesses build meaningful connections with their customers.

www.activecampaign.com

Gro Crm (Web based but Macintosh specific)
grocrm (outdated link removed)

Cloze

Cloze - Relationship Management, Inbox, and Contacts in One App

The smart mobile app to track customers, clients, prospects and leads without the hassle of CRM. Relationship management that brings together Inbox, Contacts, Calendar, Phone, Calls, Texts, SMS, Evernote, Email, and Address Book automatically.

www.cloze.com

SpinOffice

Home

All-In-One CRM software. Stay connected with your business contacts. All data stored in SpinOffice CRM is saved encrypted on highly secure servers.

www.spinoffice-crm.com

Espo

Open Source CRM Software To Increase Profitability Through Customer Loyalty | EspoCRM

EspoCRM is an Open Source CRM (Customer Relationship Management) software that allows you to see, enter and evaluate all your company relationships regardless of the type. People, companies, projects or opportunities - all in an easy and intuitive interface. Try for Free.

www.espocrm.com

If you can't find a winner among the above, let me know. I have a list of about 20 products in this category. The above are simply those that I've heard some users rave about.