Forums
New posts
Articles
Product Reviews
Policies
FAQ
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Menu
Log in
Register
Install the app
Install
Forums
Apple Computing Products:
macOS - Notebook Hardware
Cracks in white MacBook!
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="opine1555" data-source="post: 1008058" data-attributes="member: 145681"><p>I work in New York and was at Tekserve and the guy at the entrance told me to bring my MacBook to check if it was still within the 3-year warranty period. I returned to Tekserve and was told that I purchased my Mac in 2006 (I was pretty sure I bought it in April 2007 in time for my parents' 55th wedding anniversary; I wanted to make their wedding video myself), and I would have to pony up $300 to have the upper case replaced. Of course I didn't say yes. Tekserve didn't charge me for the checkup though.</p><p></p><p>I went straight to the Apple Store on 5th and 59th, was lucky enough to still have an appointment slot free in an hour. The Apple Genius who attended to me told me that (a) my Mac was definitely purchased in 2007 because this model didn't come out till then and (b) Apple would replace the keyboard, track pad and case for free, overnight. When I returned for my Mac the following day, I asked the Genius where I could buy the plug adaptor of my charger and he said: "this is very hard to find. Lemme see if I have a spare one for you." And he gave me one for free.</p><p></p><p>I wrote to Tekserve about the rip-off that I was almost subjected to and to their credit, the manager investigated my case, wrote off my experience as an honest mistake on their part, and apologized for the misunderstanding.</p><p></p><p>I'm an Apple fan for life now.</p></blockquote><p></p>
[QUOTE="opine1555, post: 1008058, member: 145681"] I work in New York and was at Tekserve and the guy at the entrance told me to bring my MacBook to check if it was still within the 3-year warranty period. I returned to Tekserve and was told that I purchased my Mac in 2006 (I was pretty sure I bought it in April 2007 in time for my parents' 55th wedding anniversary; I wanted to make their wedding video myself), and I would have to pony up $300 to have the upper case replaced. Of course I didn't say yes. Tekserve didn't charge me for the checkup though. I went straight to the Apple Store on 5th and 59th, was lucky enough to still have an appointment slot free in an hour. The Apple Genius who attended to me told me that (a) my Mac was definitely purchased in 2007 because this model didn't come out till then and (b) Apple would replace the keyboard, track pad and case for free, overnight. When I returned for my Mac the following day, I asked the Genius where I could buy the plug adaptor of my charger and he said: "this is very hard to find. Lemme see if I have a spare one for you." And he gave me one for free. I wrote to Tekserve about the rip-off that I was almost subjected to and to their credit, the manager investigated my case, wrote off my experience as an honest mistake on their part, and apologized for the misunderstanding. I'm an Apple fan for life now. [/QUOTE]
Verification
Post reply
Forums
Apple Computing Products:
macOS - Notebook Hardware
Cracks in white MacBook!
Top