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Apple Computing Products:
macOS - Notebook Hardware
Cracks in NEW Unibody white Macbook
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<blockquote data-quote="6string" data-source="post: 1052710" data-attributes="member: 120039"><p>Bringing up an old thread but I have started my own little war with Apple regarding hairline cracks in my lower casing of my late 07 Macbook.</p><p><a href="http://img8.imageshack.us/img8/1493/photo051sn.jpg" target="_blank">http://img8.imageshack.us/img8/1493/photo051sn.jpg</a></p><p><a href="http://img3.imageshack.us/img3/8009/photo052v.jpg" target="_blank">http://img3.imageshack.us/img3/8009/photo052v.jpg</a></p><p><a href="http://img249.imageshack.us/img249/1728/photo053t.jpg" target="_blank">http://img249.imageshack.us/img249/1728/photo053t.jpg</a></p><p>So far after much discussion with Apple customer care, and them refusing to accept liability due to their fine print, they have finally agreed to replace the lower casing, but not take care of the cost of labour to replace it.</p><p>I am now on my second part of the battle, in which I am fighting to have them pay for the labour.</p><p>Initially when speaking with Apple, they went as far as to state that even if I were under warranty, that they would not cover it as it was a defect that the engineers were not aware of, and therefore, was not covered. They only recognise that there is defective upper casing, and claim that it is only due to it being called "hardware" as the keyboard and trackpad are part of it. LOL</p><p>I explained that even if they weren't aware of defective lower casing material through the many cases on the internet, and the many cases that have come in to Apple, that they are now aware of it, as I have just brought it to their attention.</p><p>It was only after I took it into the techs, and had them look at it, and got back to Apple with details of the tech who looked at it and Apple spoke to him, as well as the photos that I had sent them, they they even bent half way to cover the cost of the part. </p><p>I have provided them with the following links to show them that even though they deny knowledge of any material defects in the lower casing, that it is common knowledge, and that they are indeed aware of it.</p><p><a href="http://arstechnica.com/apple/news/2009/04/apple-tweaks-warranty-policy-on-macbook-cracks.arshttp://www.zdnet.com/blog/apple/hairline-macbook-cracks-appearing/471" target="_blank">http://arstechnica.com/apple/news/2009/04/apple-tweaks-warranty-policy-on-macbook-cracks.arshttp://www.zdnet.com/blog/apple/hairline-macbook-cracks-appearing/471</a></p><p><a href="http://news.softpedia.com/news/Apple-Wants-Nothing-to-Do-with-Your-Cracking-White-MacBook-97559.shtml" target="_blank">Apple Wants Nothing to Do with Your Cracking White MacBook - Widely reported as faulty, the old notebook continues to give headaches to users - Softpedia</a></p><p><a href="http://www.smh.com.au/digital-life/computers/macbook-cracks-threaten-to-upset-apple-cart-20090805-e9fj.html" target="_blank">MacBook Cracks | Plastic MacBook Cases Cracked</a></p><p><a href="http://www.appleinsider.com/articles/09/04/08/apple_addressing_cracks_on_white_macbooks_casings.html" target="_blank">AppleInsider | Apple addressing cracks on white MacBook casings</a></p><p><a href="http://gizmodo.com/5204395/apple-privately-admits-white-macbooks-notorious-crack-problem" target="_blank">Apple Privately Admits White MacBook's Notorious Crack Problem - Apple - Gizmodo</a></p><p></p><p>I am, I must say, highly disappointed that it has had to be a battle, as I am one of the first to brag about Apple's level of customer service.</p><p>I will hopefully be able to give some good news on Monday or Tuesday at the home stretch of the battle <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite1" alt=":)" title="Smile :)" loading="lazy" data-shortname=":)" /></p><p></p><p>If anyone has anything to add which may add some weight to battle to have the labour taken care of without me having to spend more than the AU$150 in time and effort that the labour is going to cost me, it would be much appreciated.</p></blockquote><p></p>
[QUOTE="6string, post: 1052710, member: 120039"] Bringing up an old thread but I have started my own little war with Apple regarding hairline cracks in my lower casing of my late 07 Macbook. [url]http://img8.imageshack.us/img8/1493/photo051sn.jpg[/url] [url]http://img3.imageshack.us/img3/8009/photo052v.jpg[/url] [url]http://img249.imageshack.us/img249/1728/photo053t.jpg[/url] So far after much discussion with Apple customer care, and them refusing to accept liability due to their fine print, they have finally agreed to replace the lower casing, but not take care of the cost of labour to replace it. I am now on my second part of the battle, in which I am fighting to have them pay for the labour. Initially when speaking with Apple, they went as far as to state that even if I were under warranty, that they would not cover it as it was a defect that the engineers were not aware of, and therefore, was not covered. They only recognise that there is defective upper casing, and claim that it is only due to it being called "hardware" as the keyboard and trackpad are part of it. LOL I explained that even if they weren't aware of defective lower casing material through the many cases on the internet, and the many cases that have come in to Apple, that they are now aware of it, as I have just brought it to their attention. It was only after I took it into the techs, and had them look at it, and got back to Apple with details of the tech who looked at it and Apple spoke to him, as well as the photos that I had sent them, they they even bent half way to cover the cost of the part. I have provided them with the following links to show them that even though they deny knowledge of any material defects in the lower casing, that it is common knowledge, and that they are indeed aware of it. [url]http://arstechnica.com/apple/news/2009/04/apple-tweaks-warranty-policy-on-macbook-cracks.arshttp://www.zdnet.com/blog/apple/hairline-macbook-cracks-appearing/471[/url] [url=http://news.softpedia.com/news/Apple-Wants-Nothing-to-Do-with-Your-Cracking-White-MacBook-97559.shtml]Apple Wants Nothing to Do with Your Cracking White MacBook - Widely reported as faulty, the old notebook continues to give headaches to users - Softpedia[/url] [url=http://www.smh.com.au/digital-life/computers/macbook-cracks-threaten-to-upset-apple-cart-20090805-e9fj.html]MacBook Cracks | Plastic MacBook Cases Cracked[/url] [url=http://www.appleinsider.com/articles/09/04/08/apple_addressing_cracks_on_white_macbooks_casings.html]AppleInsider | Apple addressing cracks on white MacBook casings[/url] [url=http://gizmodo.com/5204395/apple-privately-admits-white-macbooks-notorious-crack-problem]Apple Privately Admits White MacBook's Notorious Crack Problem - Apple - Gizmodo[/url] I am, I must say, highly disappointed that it has had to be a battle, as I am one of the first to brag about Apple's level of customer service. I will hopefully be able to give some good news on Monday or Tuesday at the home stretch of the battle :) If anyone has anything to add which may add some weight to battle to have the labour taken care of without me having to spend more than the AU$150 in time and effort that the labour is going to cost me, it would be much appreciated. [/QUOTE]
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Apple Computing Products:
macOS - Notebook Hardware
Cracks in NEW Unibody white Macbook
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