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Apple Computing Products:
macOS - Notebook Hardware
Battery issue?
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<blockquote data-quote="flowrider" data-source="post: 779452" data-attributes="member: 32657"><p>Very nice Floyd!</p><p>Since in Canada we only have 2 corporate Apple stores I called the toll free number instead. The support person I had said that it was out of warranty and my only option was to purchase a new one. I said I had no problem with that if I had abused it or used it to the end of it's life. I mentioned the 196 cycles, random shutdowns, low mAh and said that it's just not right that it only lasts that long. I mentioned that I've had PC laptops in the past whose batteries have lasted much longer. I was then put on hold again and when she got back on she said there's nothing they could do.</p><p></p><p>I then asked for second level support. After getting some info I was put on hold again for 10 minutes and when she came back she said she spoke to someone else and they are now sending me a new battery as well!! So 40 minutes on my cell phone was well worth saving $200 (in Canada) for a new battery. </p><p></p><p>In the end I'm happy but it does take a lot of persistence. I just kept reiterating that I have no problem paying but it was an obvious defect and I should not have to replace it.</p></blockquote><p></p>
[QUOTE="flowrider, post: 779452, member: 32657"] Very nice Floyd! Since in Canada we only have 2 corporate Apple stores I called the toll free number instead. The support person I had said that it was out of warranty and my only option was to purchase a new one. I said I had no problem with that if I had abused it or used it to the end of it's life. I mentioned the 196 cycles, random shutdowns, low mAh and said that it's just not right that it only lasts that long. I mentioned that I've had PC laptops in the past whose batteries have lasted much longer. I was then put on hold again and when she got back on she said there's nothing they could do. I then asked for second level support. After getting some info I was put on hold again for 10 minutes and when she came back she said she spoke to someone else and they are now sending me a new battery as well!! So 40 minutes on my cell phone was well worth saving $200 (in Canada) for a new battery. In the end I'm happy but it does take a lot of persistence. I just kept reiterating that I have no problem paying but it was an obvious defect and I should not have to replace it. [/QUOTE]
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Apple Computing Products:
macOS - Notebook Hardware
Battery issue?
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