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Apple Mobile Products: iPhone, iPad, iPod
iOS and Apps
AT&T MMS service
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<blockquote data-quote="odenkun" data-source="post: 927214" data-attributes="member: 45330"><p>Here is update.</p><p></p><p>I sent a question about this subject through AT&T website and got a response from the tech support over the phone on Saturday afternoon. The first rep. tried a few checks and found nothing was corrected so she transferred to the tech service center in Springfield IL. </p><p></p><p>I pretty much followed the instruction over the phone and this included a backup to iTune. I was told that my neighborhood had a good strength in terms of connection. I still, however, see sometimes 3 to 4 bars depending on where I am at in the house. </p><p></p><p>Anyhow, the phone with the tech rep. took about 5 hours (on and off since I had to wait for backup), and pretty much my Saturday afternoon was ruined. In addition, after I turned the phone back, a half of my applications were not properly backed up and I lost them. I could not find any of those in iTune at all. I just simply followed the instruction over the phone. This includes all my paid applications as well. My account in iTune shows all my previous purchases so I still have a proof but don't know how I am going to get them back to my phone. I will stop by the local office today. </p><p></p><p>In short, over 5-hour tech support over the phone really did not help or correct the problems I have. The rep put my case for further investigation. </p><p></p><p>To recap my problems; </p><p></p><p>1) cannot send pic message from home. the connection switched to edge but none happens. red exclamation mark comes up all the time.</p><p></p><p>2) during the phone conversation, the line keeps on breaking up and cannot continue because the other party don't hear me well at all. </p><p></p><p>Those are the problems I have and I still don't understand AT&T cannot identify the problem after 5-hour tech support call.</p></blockquote><p></p>
[QUOTE="odenkun, post: 927214, member: 45330"] Here is update. I sent a question about this subject through AT&T website and got a response from the tech support over the phone on Saturday afternoon. The first rep. tried a few checks and found nothing was corrected so she transferred to the tech service center in Springfield IL. I pretty much followed the instruction over the phone and this included a backup to iTune. I was told that my neighborhood had a good strength in terms of connection. I still, however, see sometimes 3 to 4 bars depending on where I am at in the house. Anyhow, the phone with the tech rep. took about 5 hours (on and off since I had to wait for backup), and pretty much my Saturday afternoon was ruined. In addition, after I turned the phone back, a half of my applications were not properly backed up and I lost them. I could not find any of those in iTune at all. I just simply followed the instruction over the phone. This includes all my paid applications as well. My account in iTune shows all my previous purchases so I still have a proof but don't know how I am going to get them back to my phone. I will stop by the local office today. In short, over 5-hour tech support over the phone really did not help or correct the problems I have. The rep put my case for further investigation. To recap my problems; 1) cannot send pic message from home. the connection switched to edge but none happens. red exclamation mark comes up all the time. 2) during the phone conversation, the line keeps on breaking up and cannot continue because the other party don't hear me well at all. Those are the problems I have and I still don't understand AT&T cannot identify the problem after 5-hour tech support call. [/QUOTE]
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AT&T MMS service
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