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Apple Computing Products:
macOS - Operating System
Application crashes
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<blockquote data-quote="jonezy" data-source="post: 297967" data-attributes="member: 21662"><p>Hi,</p><p></p><p>I have had my 20" imac for just over 3 months now and I have recently been getting application crashes for everything I use - imovie, iphoto, safari and external apps I have installed. This does not happen a lot, but if I use for about an hour I can expect a crash. I have run permissions and it did find one thing but that has not changed my problem. I also ran a hardware test which showed no problems. I have looked at the console and the crash report log and at the bottom of the list I have found a log with a KERN_PROTECTION_FAILURE. None of the other logs seem to have this but from what I've read this is not good. I have called apple but was outside my 90 days. They did say it was corrupt software and directed me to the below solution:</p><p><a href="http://docs.info.apple.com/article.html?artnum=301408" target="_blank">http://docs.info.apple.com/article.html?artnum=301408</a></p><p>They say I should do the first option (Restore Mac OS X and all bundled applications without erasing the Mac OS X volume)</p><p>Does anybody have any experience with what this will do to my system. I have just backed up my users file to an external. Is this sufficient for this process and what if any data can I expect to lose? I am of the opinion that if it reinstalls iphoto for example, I will have to reimport all photos and re sort them, which took me hours after switching.</p><p></p><p>Any thoughts much appreciated. I have attached the mentioned log report.</p><p></p><p>Thanks</p><p></p><p>[ATTACH=full]4515[/ATTACH]</p></blockquote><p></p>
[QUOTE="jonezy, post: 297967, member: 21662"] Hi, I have had my 20" imac for just over 3 months now and I have recently been getting application crashes for everything I use - imovie, iphoto, safari and external apps I have installed. This does not happen a lot, but if I use for about an hour I can expect a crash. I have run permissions and it did find one thing but that has not changed my problem. I also ran a hardware test which showed no problems. I have looked at the console and the crash report log and at the bottom of the list I have found a log with a KERN_PROTECTION_FAILURE. None of the other logs seem to have this but from what I've read this is not good. I have called apple but was outside my 90 days. They did say it was corrupt software and directed me to the below solution: [url]http://docs.info.apple.com/article.html?artnum=301408[/url] They say I should do the first option (Restore Mac OS X and all bundled applications without erasing the Mac OS X volume) Does anybody have any experience with what this will do to my system. I have just backed up my users file to an external. Is this sufficient for this process and what if any data can I expect to lose? I am of the opinion that if it reinstalls iphoto for example, I will have to reimport all photos and re sort them, which took me hours after switching. Any thoughts much appreciated. I have attached the mentioned log report. Thanks [ATTACH=full]4515[/ATTACH] [/QUOTE]
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Apple Computing Products:
macOS - Operating System
Application crashes
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