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Apple Computing Products:
macOS - Desktop Hardware
Apple repairs in Western Australia
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<blockquote data-quote="Chris Gillham" data-source="post: 1248329" data-attributes="member: 203844"><p>chscag - no need for a refund because the repairer uninstalled the HDD and put back the original without charging me.</p><p></p><p>Are there a lot of Apple Centres in Texas? From what you're telling me, the advice from the two repairers and the Genius Bar is correct - that is, non-warranty HDD replacements can only come from Seagate via Apple, not directly from Seagate, and firmware is the cause.</p><p></p><p>I'm not being sarcastic about the number of Apple Centres in Texas. Your state covers 690,000 square kilometres and if there's only one Apple Centre where HDD repairs or replacements can be carried out, it must be a pain. To my knowledge, there's only one Apple Centre in the entire 2.5 million square kilometres of Western Australia!</p><p></p><p>I've been a Mac fanatic for 20 years and they've made plenty of moolah from me, but if I lived outside our capital of Perth I'd be pretty nervous about running a business on an out-of-warranty iMac, no matter how good my backup. I asked the money-taker at our Apple Centre (the one arguing that third party repairers can change the HDD) what protection I might get for the $290 they charge for three years of Apple Care. Lower repair bill? Quicker repairs? A compatible HDD sent to an authorised third party repairer if I was the customer? Anything that might save me having to come to the only repair centre in WA? None of those benefits, apparently, so I passed on Apple Care and thank goodness I only live a couple of kilometres instead of 2000 kilometres from their store - even if I do have to pay top price for any future repairs to my HDD.</p><p></p><p>It might capture the long-term repair market for them, but I don't understand Apple's marketing strategy if they want to reassure potential customers, and I don't understand how consumer laws allow consumers to be cornered in this way for long-term repairs on an out-of-warranty product.</p></blockquote><p></p>
[QUOTE="Chris Gillham, post: 1248329, member: 203844"] chscag - no need for a refund because the repairer uninstalled the HDD and put back the original without charging me. Are there a lot of Apple Centres in Texas? From what you're telling me, the advice from the two repairers and the Genius Bar is correct - that is, non-warranty HDD replacements can only come from Seagate via Apple, not directly from Seagate, and firmware is the cause. I'm not being sarcastic about the number of Apple Centres in Texas. Your state covers 690,000 square kilometres and if there's only one Apple Centre where HDD repairs or replacements can be carried out, it must be a pain. To my knowledge, there's only one Apple Centre in the entire 2.5 million square kilometres of Western Australia! I've been a Mac fanatic for 20 years and they've made plenty of moolah from me, but if I lived outside our capital of Perth I'd be pretty nervous about running a business on an out-of-warranty iMac, no matter how good my backup. I asked the money-taker at our Apple Centre (the one arguing that third party repairers can change the HDD) what protection I might get for the $290 they charge for three years of Apple Care. Lower repair bill? Quicker repairs? A compatible HDD sent to an authorised third party repairer if I was the customer? Anything that might save me having to come to the only repair centre in WA? None of those benefits, apparently, so I passed on Apple Care and thank goodness I only live a couple of kilometres instead of 2000 kilometres from their store - even if I do have to pay top price for any future repairs to my HDD. It might capture the long-term repair market for them, but I don't understand Apple's marketing strategy if they want to reassure potential customers, and I don't understand how consumer laws allow consumers to be cornered in this way for long-term repairs on an out-of-warranty product. [/QUOTE]
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Apple Computing Products:
macOS - Desktop Hardware
Apple repairs in Western Australia
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