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Switcher Hangout (Windows to Mac)
apple care
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<blockquote data-quote="Ctrl-Opt-Del" data-source="post: 1397563" data-attributes="member: 215112"><p><strong>What</strong> is your technical query?</p><p></p><p>The fact that they passed you to Microsoft would imply you were either running Office:mac, or Windows via Boot Camp or in a VM, or were trying to network to a Windows computer & the Apple Care support assistant determined that the issue was on the PC side.</p><p></p><p>Whatever the problem was, if they directed you to Microsoft, it must be a because it's a Microsoft issue; meaning that anyone in the employ of Apple simply won't be trained to deal with it (and that's not unreasonable; while Microsoft may be the single largest developer of apps for the Mac outside of Apple, and Windows may be by far & away the number one secondary OS installed on Macs with more than one OS, Apple has enough to teach their tech guys with Apple software & hardware alone, it simply wouldn't be practical to teach them about third-party products too, even ones as commonly used on Macs as Microsoft products).</p><p></p><p>If you actually <em>say</em> <strong>what</strong> your problem is, there's a good chance someone here <em>will</em> be able to help you.</p></blockquote><p></p>
[QUOTE="Ctrl-Opt-Del, post: 1397563, member: 215112"] [B]What[/B] is your technical query? The fact that they passed you to Microsoft would imply you were either running Office:mac, or Windows via Boot Camp or in a VM, or were trying to network to a Windows computer & the Apple Care support assistant determined that the issue was on the PC side. Whatever the problem was, if they directed you to Microsoft, it must be a because it's a Microsoft issue; meaning that anyone in the employ of Apple simply won't be trained to deal with it (and that's not unreasonable; while Microsoft may be the single largest developer of apps for the Mac outside of Apple, and Windows may be by far & away the number one secondary OS installed on Macs with more than one OS, Apple has enough to teach their tech guys with Apple software & hardware alone, it simply wouldn't be practical to teach them about third-party products too, even ones as commonly used on Macs as Microsoft products). If you actually [I]say[/I] [B]what[/B] your problem is, there's a good chance someone here [I]will[/I] be able to help you. [/QUOTE]
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