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Apple Computing Products:
macOS - Desktop Hardware
Appalling IMAC G5 Purchase and Support Experience.
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<blockquote data-quote="MattHonnor" data-source="post: 77077"><p>I originally ordered an IMac in December only to have the order cancelled because it was not made clear that the credit card address had to be the same as my residential address.</p><p>My second orderat the beginning of January was for an IMac G5 plus a wireless keyboard and mouse. The delivery time was quoted as 6-7 days.</p><p></p><p>The IMac arrived 19th Jan with a wireles keyboard and mouse in the box and a second wireless keyboard and mouse in a second box. I unpacked all this on 31st jan and set it up. At the point where setup asks if you wish to transfer data from another apple computer I connected my powerbook by firewire and pressed continue. On completion of this my IMac was unusable as the settings for the wireless keyboard/mouse had been changed.</p><p></p><p>I rang Tech support who said I needed a wired keyb/mouse and transferred me to customer service who after some 30 mins said they would ring me back when they had arranged to send me these items.</p><p>Needless to say, no-one rang back that day or the next morning. I rang them again on the afternoon of 1st Feb. For over an hour and a half I was transferred between 6 people having to wait and explain the problem to each one before being finally told I'd have to buy a wired keyb/mouse from their store although they would give me a refund on 1 wreless keyb/mse. whilst waiting for this I was again cut off.</p><p>No-one rang back so I rang again today held for 6mins-cutoff, rang again held for 10mins no joy only the address to write to.</p><p></p><p>I would think very hard before making any major purchase online from Apple. They have been evasive, unhelpful and as far as delivery dates and promises to ring back untruthful.</p></blockquote><p></p>
[QUOTE="MattHonnor, post: 77077"] I originally ordered an IMac in December only to have the order cancelled because it was not made clear that the credit card address had to be the same as my residential address. My second orderat the beginning of January was for an IMac G5 plus a wireless keyboard and mouse. The delivery time was quoted as 6-7 days. The IMac arrived 19th Jan with a wireles keyboard and mouse in the box and a second wireless keyboard and mouse in a second box. I unpacked all this on 31st jan and set it up. At the point where setup asks if you wish to transfer data from another apple computer I connected my powerbook by firewire and pressed continue. On completion of this my IMac was unusable as the settings for the wireless keyboard/mouse had been changed. I rang Tech support who said I needed a wired keyb/mouse and transferred me to customer service who after some 30 mins said they would ring me back when they had arranged to send me these items. Needless to say, no-one rang back that day or the next morning. I rang them again on the afternoon of 1st Feb. For over an hour and a half I was transferred between 6 people having to wait and explain the problem to each one before being finally told I'd have to buy a wired keyb/mouse from their store although they would give me a refund on 1 wreless keyb/mse. whilst waiting for this I was again cut off. No-one rang back so I rang again today held for 6mins-cutoff, rang again held for 10mins no joy only the address to write to. I would think very hard before making any major purchase online from Apple. They have been evasive, unhelpful and as far as delivery dates and promises to ring back untruthful. [/QUOTE]
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Apple Computing Products:
macOS - Desktop Hardware
Appalling IMAC G5 Purchase and Support Experience.
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