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Apple Computing Products:
macOS - Notebook Hardware
Another failure in my 3 mo old MBP
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<blockquote data-quote="cwa107" data-source="post: 1252724" data-attributes="member: 24098"><p>It's very common in machines exposed to liquid. In fact, more often than not, we find that the user neglected to mention that they spilled something when they complain of this issue.</p><p></p><p>Another common cause is damage to the MagSafe adapter's cabling (like an animal chewing through it, or it being tugged at repeatedly). </p><p></p><p>And finally, I think in many cases the adapter overheats because it's not given adequate ventilation (you'll notice that it does get extremely warm when in operation). </p><p></p><p></p><p></p><p>I've seen one instance of this in my time here at M-F. In that case, I was convinced that there was a short created in the MagSafe connector. You have to be cognizant that it's magnetic - and it's not unusual for it to gather little bits of cruft over time. I suggest routinely inspecting the connector for dirt and debris, both at the charger end and the port itself on the computer.</p><p></p><p></p><p></p><p>I doubt he'll send you out a battery, as the battery on newer MacBook Pros is not considered user-serviceable (it actually requires a special tool to remove it). My guess is that they'll just send a new charger.</p><p></p><p></p><p></p><p>Personally, I would first try resetting the SMC as described here:</p><p></p><p><a href="http://support.apple.com/kb/HT3964" target="_blank">Intel-based Macs: Resetting the System Management Controller (SMC)</a></p><p></p><p>Assuming that doesn't do the trick, I would schedule an appointment at the Genius Bar (this is critical as most Apple Stores are teeming with people and it can be difficult to have your machine looked at without an appointment).</p><p></p><p>I know it's a drag since the Apple Store is so far away, but I think that's going to be the best way for you to get satisfaction. </p><p></p><p>In many cases, Apple will just swap the machine out with a brand new one when there's been so many problems in such a short span. It's really no big deal for them as they will just factory refurbish the machine and sell it for a couple hundred dollars less than the cost of a new one. I would just make the case that you are a long drive away from a store and that you've had two incidents since you took delivery of the machine. But before you do that, see how things go with the new power adapter.</p></blockquote><p></p>
[QUOTE="cwa107, post: 1252724, member: 24098"] It's very common in machines exposed to liquid. In fact, more often than not, we find that the user neglected to mention that they spilled something when they complain of this issue. Another common cause is damage to the MagSafe adapter's cabling (like an animal chewing through it, or it being tugged at repeatedly). And finally, I think in many cases the adapter overheats because it's not given adequate ventilation (you'll notice that it does get extremely warm when in operation). I've seen one instance of this in my time here at M-F. In that case, I was convinced that there was a short created in the MagSafe connector. You have to be cognizant that it's magnetic - and it's not unusual for it to gather little bits of cruft over time. I suggest routinely inspecting the connector for dirt and debris, both at the charger end and the port itself on the computer. I doubt he'll send you out a battery, as the battery on newer MacBook Pros is not considered user-serviceable (it actually requires a special tool to remove it). My guess is that they'll just send a new charger. Personally, I would first try resetting the SMC as described here: [url=http://support.apple.com/kb/HT3964]Intel-based Macs: Resetting the System Management Controller (SMC)[/url] Assuming that doesn't do the trick, I would schedule an appointment at the Genius Bar (this is critical as most Apple Stores are teeming with people and it can be difficult to have your machine looked at without an appointment). I know it's a drag since the Apple Store is so far away, but I think that's going to be the best way for you to get satisfaction. In many cases, Apple will just swap the machine out with a brand new one when there's been so many problems in such a short span. It's really no big deal for them as they will just factory refurbish the machine and sell it for a couple hundred dollars less than the cost of a new one. I would just make the case that you are a long drive away from a store and that you've had two incidents since you took delivery of the machine. But before you do that, see how things go with the new power adapter. [/QUOTE]
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Apple Computing Products:
macOS - Notebook Hardware
Another failure in my 3 mo old MBP
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