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Apple Computing Products:
macOS - Notebook Hardware
Another botched repair job...
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<blockquote data-quote="JuanGuapo" data-source="post: 625796" data-attributes="member: 32212"><p>Update!</p><p></p><p>Just got a call from our contact at Apple. We spoke for close to 30min about what went on w/ the MB and why this has been a pattern. From what I gathered, it is rare but I'm not the only one who has had "issue" w/ repair quality. That makes me feel better that they're at least honest about it, but it also makes me feel somewhat worried about sending my computer in for service. She assured me that any issues like this would be handled in the most expedient way possible, and to call her directly if they're not. That's pretty comforting, I thought.</p><p></p><p>She offered either a complete and full refund, or an upgrade to the black Macbook. I took the Black Macbook and am currently awaiting Fedex labels for the one I have now. She asked me for pictures of the cosmetics that were incurred by the repair center, and she would be working to make sure it never happens again.</p><p></p><p>Whether or not it does happen again, I am pleased w/ how serious she seems to take any issues we (my g/f or I) have w/ Apple and it's why I went w/ another MB. I don't know what the future holds but I think she did the adequate thing in not only replacing the computer, but offering compensation in the form of an upgrade.</p><p></p><p>Hopefully I will not have any problems in the future (knock on wood), but at the very least I have a contact who is willing to go above/beyond the call of duty.</p></blockquote><p></p>
[QUOTE="JuanGuapo, post: 625796, member: 32212"] Update! Just got a call from our contact at Apple. We spoke for close to 30min about what went on w/ the MB and why this has been a pattern. From what I gathered, it is rare but I'm not the only one who has had "issue" w/ repair quality. That makes me feel better that they're at least honest about it, but it also makes me feel somewhat worried about sending my computer in for service. She assured me that any issues like this would be handled in the most expedient way possible, and to call her directly if they're not. That's pretty comforting, I thought. She offered either a complete and full refund, or an upgrade to the black Macbook. I took the Black Macbook and am currently awaiting Fedex labels for the one I have now. She asked me for pictures of the cosmetics that were incurred by the repair center, and she would be working to make sure it never happens again. Whether or not it does happen again, I am pleased w/ how serious she seems to take any issues we (my g/f or I) have w/ Apple and it's why I went w/ another MB. I don't know what the future holds but I think she did the adequate thing in not only replacing the computer, but offering compensation in the form of an upgrade. Hopefully I will not have any problems in the future (knock on wood), but at the very least I have a contact who is willing to go above/beyond the call of duty. [/QUOTE]
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Apple Computing Products:
macOS - Notebook Hardware
Another botched repair job...
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