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Apple Computing Products:
macOS - Notebook Hardware
Another botched repair job...
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<blockquote data-quote="JuanGuapo" data-source="post: 624445" data-attributes="member: 32212"><p>Thank you for the advice, AirAddict. As a matter of fact, that is what we did when my g/'f MB needed repair and we went through a range of hoops just to get it fixed. They wouldn't send us a box to fix her backlight issue, but "required" us to bring it to an Apple Store. When we called Customer Relations, they sent us a box.</p><p></p><p>In our frustration, we shared our situation w/ <a href="mailto:sjobs@apple.com">sjobs@apple.com</a> in a detailed letter (case #, names, dates, etc.) and how poor the customer service was at just getting her MB repaired. My g/f received a call two days later from their Executive Relations department.</p><p></p><p>The Exec. Relations rep expedited her repair, but when we got it back, the screen had horizontal lines in it. I took some video of it w/ my Canon Powershot and told her that I could e-mail them to her if she needs to verify. She was nice but takes a long time to get back to us about anything (usually 2 days), but in the end she replaced the MB w/ another one; so far it has been fine.</p><p></p><p>I have already taken the time to e-mail her about my situation (looks similar to what I posted) and she has not gotten back to me yet. We'll wait and see.</p><p></p><p>I opened the box yesterday and saw that they had to replace the superdrive (I'm guessing it was damaged) on the repair sheet; it appears that not only was it missing screws and misaligned, but the tech had damaged the drive as well. Anyway, it's smooth and perfect on the side but my g/f was quick to point out, "There seems to be an aweful lot of scratches on the top of it...". Her MB is a few months older than mine, and it looks "newer" and has far fewer scratches; it appears they scratched the heck out of it when it was at the repair center.</p><p></p><p>After I got the rest of my data (already backed up anyway) off of it, I put the original RAM back in, ZERO'd the HDD, and I put it back in its original box. The box is now sitting next to my computer desk, waiting to see what Apple is going to do about it.</p><p></p><p>Thanks again....I'll let you know what happens.</p><p></p><p>JG</p></blockquote><p></p>
[QUOTE="JuanGuapo, post: 624445, member: 32212"] Thank you for the advice, AirAddict. As a matter of fact, that is what we did when my g/'f MB needed repair and we went through a range of hoops just to get it fixed. They wouldn't send us a box to fix her backlight issue, but "required" us to bring it to an Apple Store. When we called Customer Relations, they sent us a box. In our frustration, we shared our situation w/ [email]sjobs@apple.com[/email] in a detailed letter (case #, names, dates, etc.) and how poor the customer service was at just getting her MB repaired. My g/f received a call two days later from their Executive Relations department. The Exec. Relations rep expedited her repair, but when we got it back, the screen had horizontal lines in it. I took some video of it w/ my Canon Powershot and told her that I could e-mail them to her if she needs to verify. She was nice but takes a long time to get back to us about anything (usually 2 days), but in the end she replaced the MB w/ another one; so far it has been fine. I have already taken the time to e-mail her about my situation (looks similar to what I posted) and she has not gotten back to me yet. We'll wait and see. I opened the box yesterday and saw that they had to replace the superdrive (I'm guessing it was damaged) on the repair sheet; it appears that not only was it missing screws and misaligned, but the tech had damaged the drive as well. Anyway, it's smooth and perfect on the side but my g/f was quick to point out, "There seems to be an aweful lot of scratches on the top of it...". Her MB is a few months older than mine, and it looks "newer" and has far fewer scratches; it appears they scratched the heck out of it when it was at the repair center. After I got the rest of my data (already backed up anyway) off of it, I put the original RAM back in, ZERO'd the HDD, and I put it back in its original box. The box is now sitting next to my computer desk, waiting to see what Apple is going to do about it. Thanks again....I'll let you know what happens. JG [/QUOTE]
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Apple Computing Products:
macOS - Notebook Hardware
Another botched repair job...
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