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Apple Computing Products:
macOS - Notebook Hardware
Also Can't Get Internet... Computer Illiterate
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<blockquote data-quote="EvenStranger" data-source="post: 1190426" data-attributes="member: 181804"><p>The cable modem or dsl modem for many people is a separate box from the router. However, more cable and dsl companies are going to what you are describing, a 3-in-1 cable modem/router/wireless access point.</p><p></p><p>So you have determined the following:</p><p>1. The computer can connect to the router both by ethernet and Airport, so the communication between the router and computer is good.</p><p>2. you confirmed that both the ethernet and airport on the computer test good.</p><p>3. You can access the router configuration page, so you know the TCP/IP (networking protocols) is working, and that you can send and receive HTML data (configuration page is a web page)</p><p>So, it appears the issue is communication between the router and your ISP. I'd call them, see if they can see your router, make sure the serial number they have on file matches the serial number of your router, and maybe they can send a signal to reset it from their end. Follow their instructions for configuring it for your home use. Let them know the results of your testing (use points 1-3 above). </p><p></p><p>Don't let them fluster you with Windows vs Mac stuff... networking is networking, and both platforms speak TCP/IP. It's just a matter putting the right information into the right boxes. </p><p></p><p>BTW, on your Mac - leave it set for DHCP, and don't put anything in the DNS boxes to begin with. Let the router take care of all of that. If you want to tweak it later, fine, but let the router do its job first.</p></blockquote><p></p>
[QUOTE="EvenStranger, post: 1190426, member: 181804"] The cable modem or dsl modem for many people is a separate box from the router. However, more cable and dsl companies are going to what you are describing, a 3-in-1 cable modem/router/wireless access point. So you have determined the following: 1. The computer can connect to the router both by ethernet and Airport, so the communication between the router and computer is good. 2. you confirmed that both the ethernet and airport on the computer test good. 3. You can access the router configuration page, so you know the TCP/IP (networking protocols) is working, and that you can send and receive HTML data (configuration page is a web page) So, it appears the issue is communication between the router and your ISP. I'd call them, see if they can see your router, make sure the serial number they have on file matches the serial number of your router, and maybe they can send a signal to reset it from their end. Follow their instructions for configuring it for your home use. Let them know the results of your testing (use points 1-3 above). Don't let them fluster you with Windows vs Mac stuff... networking is networking, and both platforms speak TCP/IP. It's just a matter putting the right information into the right boxes. BTW, on your Mac - leave it set for DHCP, and don't put anything in the DNS boxes to begin with. Let the router take care of all of that. If you want to tweak it later, fine, but let the router do its job first. [/QUOTE]
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Apple Computing Products:
macOS - Notebook Hardware
Also Can't Get Internet... Computer Illiterate
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