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Switcher Hangout (Windows to Mac)
90-day telephone technical support
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<blockquote data-quote="RNDdave" data-source="post: 580803" data-attributes="member: 20405"><p>If you do not buy Apple Care then you can still ring them up about hardware issues any time within the 1st year. The 90 day support that is running out is for software support. So you can ring them up and ask how to do <em>something</em> in Leopard for example.</p><p></p><p>If you have a hardware fault then you can call them and they will go through a couple of things with you but if it turns out to be a software issue then they will bill you.</p><p></p><p>Apple Care is probably worth the piece of mind and I'm pretty sure the cover is worldwide for 3 years giving you even greater piece of mind if you wish to take it with you to say France for example. You can call them about software or hardware issues. </p><p></p><p>I've only called once and that was out of frustration with the service I was getting from one of their (Apple) approved partners, I called to ask about time scales for getting something done as it had taken the service partner almost 2 weeks to find a problem on my MacBook which they narrowed down to a hard drive fault and said it was going to take another week or something to get the drive from Holland. I wanted to know if Apple could fix it faster and the guy took some details from me and said that they'll fast track my replacement hard drive so that the service place gets it quicker - my macbook was ready a day or 2 later. The hold times before I got to speak to anyone was really long, but I was happy with the end result. At this time I didn't have Apple Care, I have since bought it!</p><p></p><p>Oh and check out ebay as you should be able to find Apple care for your product for less than the store price.</p></blockquote><p></p>
[QUOTE="RNDdave, post: 580803, member: 20405"] If you do not buy Apple Care then you can still ring them up about hardware issues any time within the 1st year. The 90 day support that is running out is for software support. So you can ring them up and ask how to do [I]something[/I] in Leopard for example. If you have a hardware fault then you can call them and they will go through a couple of things with you but if it turns out to be a software issue then they will bill you. Apple Care is probably worth the piece of mind and I'm pretty sure the cover is worldwide for 3 years giving you even greater piece of mind if you wish to take it with you to say France for example. You can call them about software or hardware issues. I've only called once and that was out of frustration with the service I was getting from one of their (Apple) approved partners, I called to ask about time scales for getting something done as it had taken the service partner almost 2 weeks to find a problem on my MacBook which they narrowed down to a hard drive fault and said it was going to take another week or something to get the drive from Holland. I wanted to know if Apple could fix it faster and the guy took some details from me and said that they'll fast track my replacement hard drive so that the service place gets it quicker - my macbook was ready a day or 2 later. The hold times before I got to speak to anyone was really long, but I was happy with the end result. At this time I didn't have Apple Care, I have since bought it! Oh and check out ebay as you should be able to find Apple care for your product for less than the store price. [/QUOTE]
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Switcher Hangout (Windows to Mac)
90-day telephone technical support
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