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500gb WD My Passport suddenly not recognized, won't reformat,says 2TB in Disk Utility
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<blockquote data-quote="Jennifer3241" data-source="post: 1020417" data-attributes="member: 147752"><p>Just a bit of an update: After giving me instructions on how to reformat my drive and me explaining again that it won't let me reformat, WD has given me an RMA # to replace the drive. They also said this, "After verifying the picture yet again we see that the drive is displaying the wrong amount of space. Which means that the firmware of the drive may be damaged. Since this is the case then unfortunately the only option is to replace your unit."</p><p></p><p>Thanks for all your help!</p></blockquote><p></p>
[QUOTE="Jennifer3241, post: 1020417, member: 147752"] Just a bit of an update: After giving me instructions on how to reformat my drive and me explaining again that it won't let me reformat, WD has given me an RMA # to replace the drive. They also said this, "After verifying the picture yet again we see that the drive is displaying the wrong amount of space. Which means that the firmware of the drive may be damaged. Since this is the case then unfortunately the only option is to replace your unit." Thanks for all your help! [/QUOTE]
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500gb WD My Passport suddenly not recognized, won't reformat,says 2TB in Disk Utility
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