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Apple Computing Products:
macOS - Desktop Hardware
3rd strike!
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<blockquote data-quote="Zoolook" data-source="post: 620753" data-attributes="member: 21101"><p>Agreed, although this 'myth' is pretty strongly repeated. I bought one of my MacBooks at Tekserve in NYC, and after I took in the machine for the 2nd time for repair of a flickering screen, the technician said if this happened again, they'd replace the machine. He did not specify if this was an Apple or Tekserve policy, or even if it was a formal policy at all.</p><p></p><p>If I had a machine on a limited warranty, and the same issue arose several times, I would question whether or not the issue was really being addressed when it went in for repair. For example, the flickering screen problem was addressed by a new inverter the 1st time I had i fixed. The 2nd time, I got a new inverter AND they fiddled with the internals to reduce the maximum brightness (I know this because I immediately noticed it and compared it to my wife's Macbook, which is noticeably brighter). So they seem to acknowledge unwittingly that the issue could not be permanently fixed just by replacing the part that breaks. In addition, when the warranty runs out, you're on borrowed time.</p><p></p><p>There's also the reality that if any single component breaks on a complex machine like a computer, the chances of the fault reoccurring or another fault occurring, is much greater. The formula for this is buried in one of my Six Sigma bibles, but I can't find it.</p><p></p><p>Anyway, my recommendation is to politely suggest they offer you a new machine. Incidentally, my MacBook has been flawless since the 2nd repair...</p></blockquote><p></p>
[QUOTE="Zoolook, post: 620753, member: 21101"] Agreed, although this 'myth' is pretty strongly repeated. I bought one of my MacBooks at Tekserve in NYC, and after I took in the machine for the 2nd time for repair of a flickering screen, the technician said if this happened again, they'd replace the machine. He did not specify if this was an Apple or Tekserve policy, or even if it was a formal policy at all. If I had a machine on a limited warranty, and the same issue arose several times, I would question whether or not the issue was really being addressed when it went in for repair. For example, the flickering screen problem was addressed by a new inverter the 1st time I had i fixed. The 2nd time, I got a new inverter AND they fiddled with the internals to reduce the maximum brightness (I know this because I immediately noticed it and compared it to my wife's Macbook, which is noticeably brighter). So they seem to acknowledge unwittingly that the issue could not be permanently fixed just by replacing the part that breaks. In addition, when the warranty runs out, you're on borrowed time. There's also the reality that if any single component breaks on a complex machine like a computer, the chances of the fault reoccurring or another fault occurring, is much greater. The formula for this is buried in one of my Six Sigma bibles, but I can't find it. Anyway, my recommendation is to politely suggest they offer you a new machine. Incidentally, my MacBook has been flawless since the 2nd repair... [/QUOTE]
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Apple Computing Products:
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3rd strike!
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