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Apple Computing Products:
macOS - Notebook Hardware
15" MBP 2.16 Core Duo "Matte" owners - what's your part & model number?
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<blockquote data-quote="buzzki" data-source="post: 1125558" data-attributes="member: 175570"><p>It's so aggravating that Apple do a lookup on my serial number and tell me it's Matte, when it clearly wasn't. They are absolutely insistent on it, though the case is being escalated up their engineering staff (they're actually being quite good about doing that - it's just their conclusion that's wrong).</p><p></p><p>They're looking at it in terms of "We have this thing tracked right through the factory and distribution chain, and we know exactly what it is", whereas I'm looking at it in terms of "well I know what I bought, and what it was as I used it for 4 years, and the label on the box doesn't say glossy, and I know that there are other people with the same model and part number whose machines are Matte too, so why can't you just believe me that it really was Matte?". And never the twain shall meet.</p><p></p><p>My only hope might be to convince the insurance company that the label on the box that does not state "glossy" (not matte either) actually means that it was matte.</p><p></p><p>So if anyone can provide a picture of the label from the box of a 15" 2.16G Core Duo that actually states "glossy", with otherwise the same specs, then perhaps they'll take my word for it as they see that mine is different? (Please, anyone that has a glossy one and still has the box, can you take a look at it and perhaps provide a photo?)</p><p></p><p>Thanks...</p></blockquote><p></p>
[QUOTE="buzzki, post: 1125558, member: 175570"] It's so aggravating that Apple do a lookup on my serial number and tell me it's Matte, when it clearly wasn't. They are absolutely insistent on it, though the case is being escalated up their engineering staff (they're actually being quite good about doing that - it's just their conclusion that's wrong). They're looking at it in terms of "We have this thing tracked right through the factory and distribution chain, and we know exactly what it is", whereas I'm looking at it in terms of "well I know what I bought, and what it was as I used it for 4 years, and the label on the box doesn't say glossy, and I know that there are other people with the same model and part number whose machines are Matte too, so why can't you just believe me that it really was Matte?". And never the twain shall meet. My only hope might be to convince the insurance company that the label on the box that does not state "glossy" (not matte either) actually means that it was matte. So if anyone can provide a picture of the label from the box of a 15" 2.16G Core Duo that actually states "glossy", with otherwise the same specs, then perhaps they'll take my word for it as they see that mine is different? (Please, anyone that has a glossy one and still has the box, can you take a look at it and perhaps provide a photo?) Thanks... [/QUOTE]
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Apple Computing Products:
macOS - Notebook Hardware
15" MBP 2.16 Core Duo "Matte" owners - what's your part & model number?
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