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  1. #1
    Cannot wake up MacBook Black

    Member Since
    Jul 31, 2007
    Posts
    4
    Cannot wake up MacBook Black
    Just bought a Macbook Black for my wife, she used it for two days, now it will not boot up, all there is the front light on and a black screen, have tried some of the solutions that I have seen on the forum and non seem to work.

  2. #2
    Cannot wake up MacBook Black
    Kash's Avatar
    Member Since
    Dec 03, 2006
    Location
    Irvine, CA
    Posts
    9,385
    Specs:
    Black Macbook C2D 2GHz 3GB RAM 250GB HD iPhone 4 iPad 3G
    Have you tried holding the power button till it turns off and then turning it back on?

    You could also try unplugging it and then taking out the battery. That should turn it off.

    June 2007
    July 2009

  3. #3
    Cannot wake up MacBook Black

    Member Since
    Jul 31, 2007
    Posts
    4
    Yes have tried both, it will turn off but then when I turn it on again, I get the same black screen, have also tried typing in her password (of course you can not see cos of the black screen) and still nothing, tried taking out the battery also...nothing, only same light on with black screen

  4. #4
    Cannot wake up MacBook Black
    Eric559's Avatar
    Member Since
    Jul 18, 2007
    Location
    Central California
    Posts
    3,185
    Specs:
    2.16GHz C2D MacBook w/ 2GB RAM & 120GB HD. HTC Droid Incredible.
    Do you hear the start up chime?

  5. #5
    Cannot wake up MacBook Black
    Kash's Avatar
    Member Since
    Dec 03, 2006
    Location
    Irvine, CA
    Posts
    9,385
    Specs:
    Black Macbook C2D 2GHz 3GB RAM 250GB HD iPhone 4 iPad 3G
    The chime is important. If you don't hear that, then you may have another issue at hand. At that point, you'll probably have to take it in to have it checked out

    June 2007
    July 2009

  6. #6
    Cannot wake up MacBook Black

    Member Since
    Jul 31, 2007
    Posts
    4
    No start up chime, complete silence !!!

  7. #7
    Cannot wake up MacBook Black
    Eric559's Avatar
    Member Since
    Jul 18, 2007
    Location
    Central California
    Posts
    3,185
    Specs:
    2.16GHz C2D MacBook w/ 2GB RAM & 120GB HD. HTC Droid Incredible.
    Quote Originally Posted by Raf View Post
    No start up chime, complete silence !!!
    When I first got my Macbook it was having the same problem. It worked great for a day then the next day it would not boot up. I would turn it on and all I could hear was the fans turning on and nothing else. The sleep indicator light I believe was flashing on and off.

    I called Apple Care and they told me to send it back in. I sent it in and all of a sudden they said it was working correctly and nothing was wrong with it. They sent it back to me and it has been working ever since.

    I suggest you call Apple Care and tell them your problem. Ask if it falls under DOA (Dead on Arrival).

  8. #8
    Cannot wake up MacBook Black

    Member Since
    Jul 31, 2007
    Posts
    4
    Thanks for this information, it is such a pity though, I am a great Mac fan and convinced my wife that we should buy two MacBook Pro last year in Singapore (we live on a small Island in Indonesia) immediately we both had problems with battery, contacted Apple in Singapore and they sent the replacements, US$50.00 in telephone costs and US$180.00 in import tax !!, then her Pro ran toooo hot to the point that she it would continuously hang.I convinced her last week to give Apple another go with a new machine the MacBook Black, now she still has problems and we need to contact Apple in Singapore again, maybe send it back!! and goodness knows what tax we will have to pay when they send it back to us, I think my wife will go back to Windows after all of this.

  9. #9
    Cannot wake up MacBook Black
    Eric559's Avatar
    Member Since
    Jul 18, 2007
    Location
    Central California
    Posts
    3,185
    Specs:
    2.16GHz C2D MacBook w/ 2GB RAM & 120GB HD. HTC Droid Incredible.
    I know I was the same way. I spent so much money on this Macbook and it was my first Mac and I was already having problems with it. Hopefully you can get everything all sorted out though. Let me know how the outcome is.

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