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Thread: Install problem

  1. #1
    papaclio
    Guest
    Question Install problem
    Every time I try to install new software
    I get the following

    Image mounting failed

    Anyone know what problem can be ?

  2. #2
    Install problem
    Aptmunich's Avatar
    Member Since
    Mar 09, 2004
    Location
    Munich
    Posts
    9,073
    Specs:
    Aluminium Macbook 2.4 Ghz 4GB RAM, SSD 24" Samsung Display, iPhone 4, iPad 2
    It sounds like the disk image (.dmg) file you downloaded is corrupted.
    Try re-downloading.

  3. #3
    Logan
    Guest
    And if you haven't already, maybe reboot. You may have a pending image that for whatever reason is hanging.. (You can get into disk utility and make sure all previous images are unmounted prior to mounting the new image, but that's too technical, a reboot should clean it up if aptmunich's advice didn't help)

    If rebooting doesn't fix it and redownloading (try another image file too just in case it's exclusively the file you're trying to open).. then post again .

  4. #4
    papaclio
    Guest
    Tried installing from disc and from a download

    same problem

    thanks for prompt replies

  5. #5
    Install problem
    yogi's Avatar
    Member Since
    Jan 14, 2005
    Location
    St. Gallen, Switzerland
    Posts
    1,967
    Specs:
    iMac Core i5, iPad, iPhone 4
    What is it you re trying to install?
    If you liked this post, consider using the Reputation System.

  6. #6
    papaclio
    Guest
    Quote Originally Posted by yogi
    What is it you re trying to install?

    Gimp from download site and Toast 7 retail

  7. #7
    Install problem
    Mr Bobbins's Avatar
    Member Since
    Jan 29, 2005
    Location
    Legoland
    Posts
    790
    Do you run maintenance scripts and have you repaired permissions at late ?

  8. #8
    papaclio
    Guest
    Quote Originally Posted by Mr Bobbins
    Do you run maintenance scripts and have you repaired permissions at late ?

    Yes i repaired permissions

    I think it all started after I installed software for a new printer ( an Epson R340 )

    When i was trying to load the bundled software one of the add ons " hung up " for ages so I tried to cancel install without success

    I was forced to switch the Mac off

    Could it be that that programme is "hanging " ?

  9. #9
    papaclio
    Guest
    I managed to get into disc utility and ran " verify disc "

    The test stopped and the following was displayed

    Can I fix this or do I need a new drive ?


    Verifying volume “Macintosh HD”
    Checking HFS Plus volume.
    Checking Extents Overflow file.
    Checking Catalog file.
    Checking multi-linked files.
    Checking Catalog hierarchy.
    %)
    Checking Extended Attributes file.
    Checking volume bitmap.
    Volume Bit Map needs minor repair
    Checking volume information.
    Invalid volume free block count
    Invalid volume free block count
    %@ instead of %@)",2)
    51973160
    51973085
    The volume Macintosh HD needs to be repaired.

    Error: The underlying task reported failure on exit


    1 HFS volume checked
    Volume needs repair

  10. #10
    Install problem
    dtravis7's Avatar
    Member Since
    Jan 04, 2005
    Location
    Modesto, Ca.
    Posts
    28,480
    Specs:
    iMac late 2007 10.11.b4, iMac 2008 10.10.5, Macbook2007 10.7.5, Mac Mini 10.7.5, iPhone 3GS Note 8!!
    Do you have your install CD/DVD that came with your machine? If so hold down "C" and boot from the install CD. Open the Disk Utility there and run it. See if it will fix the problem. Make sure you run Repair and not just verify.

  11. #11
    Install problem
    Mr Bobbins's Avatar
    Member Since
    Jan 29, 2005
    Location
    Legoland
    Posts
    790
    you probably damaged the volume header when the install went wrong. OSX does not take kindly to being forcefully turned off unlike OS9 where it wasn't really a problem. Their are two options to solve the problem, either buy and run the program diskwarrior, this may solve the problem or back everything up and do a clean install. If you have another computer you could backup everything through the firewire cable. I should think your harddrive itself is fine.

  12. #12
    papaclio
    Guest
    I have two hard drives fitted

    Is it possible to back up to the second drive ?

    Thanks again for your patience as well as the advice

  13. #13
    Install problem
    Erudite.Warrior's Avatar
    Member Since
    May 17, 2005
    Location
    Bristow, VA
    Posts
    151
    Specs:
    2.8Ghz MBP, 4GB RAM, 320 GB 7200RPM HD
    Quote Originally Posted by dtravis7 View Post
    Do you have your install CD/DVD that came with your machine? If so hold down "C" and boot from the install CD. Open the Disk Utility there and run it. See if it will fix the problem. Make sure you run Repair and not just verify.
    Do this first. Your volume needs to be repaired. If this does not work then try alternative solutions.

  14. #14
    Install problem
    Mr Bobbins's Avatar
    Member Since
    Jan 29, 2005
    Location
    Legoland
    Posts
    790
    Yes you can backup to the second drive and then install on the master. As the others have said see if Disk utility will help by running it off the CD. You never know it may solve the problem.

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