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  1. #1


    Member Since
    Feb 12, 2017
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    Problems installing software on MacBook Pro
    I purchased an Epson WorkForce Pro WF-4740, installed the software from the Epson site (updated the drivers too) because as you know there is no disk drive on the MacBook. Everything went well until it was time to install the scanner software and it just kept going around in a loop and never installed. I called Epson tech support and after taking over my computer and looking around, they said the reason was Adware on the Mac and they wanted to sell me a program that will remove the Adware for $159. I declined. I can scan directly from the printer to a flash drive, but it would be so much easier if I could do it from my Mac.

    Have any of you had this problem with new hardware installations? If so, how did you resolve the problem?

  2. #2

    badshoehabit's Avatar
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    MBP Retina late 2015 15.4" 16GB 2.5 GHz OS High Sierra; iPhone 7 128gb; iPad Mini 2, 32gb
    You don't say what model MBP or OS version you are working with. Check that you have the right Epson driver for your OS.

    No need to pay for apps to get rid of adware etc. If you haven't already, install the free app Malwarebytes, and Adblock and Ghostery add-ons for your browser. Run Malwarebyres and that will tell you if you have any malware/adware, and clean it up. Reboot the machine.

    Then try a re-install of the software.

    Adblock stops ads downloading and Ghostery prevents a trail from one site to another - you look at dining chairs, for instance, then loads of ads pop up for the same.


    https://www.malwarebytes.com/
    https://adblockplus.org/
    https://www.ghostery.com/
    Sue

    If the shoe fits, buy it in every colour.

  3. #3


    Member Since
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    I can't see a scenario where Epson "takes over a computer" nor recommends buying software not related to Epson (or even related to Epson) so I am sensing there's more to this than we are being told.

  4. #4

    chscag's Avatar
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    Yeah, I have to agree. It sounds like she may have latched onto a phished site that was trying to sell her bogus software. Epson maintains a site but it's only for drivers and trouble shooting various problems. There is no way they or anyone else (except Apple support) should be taking over her computer. At least she was smart enough to decline their bogus software sale.

  5. #5

    pm-r's Avatar
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    Quote Originally Posted by S.SubZero View Post
    I can't see a scenario where Epson "takes over a computer" nor recommends buying software not related to Epson (or even related to Epson) so I am sensing there's more to this than we are being told.

    +1 — strike that, make it +2. I agree completely!!




    - Patrick
    ======

  6. #6

    pm-r's Avatar
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    I can scan directly from the printer to a flash drive, but it would be so much easier if I could do it from my Mac.

    Can you print to the Epson WorkForce Pro WF-4740 and what OS X version are you using?

    Is the printer setup for wireless use?

    Did you try using the Epson software from here?
    https://epson.com/Support/Printers/A...SPT_C11CF75201

    Can you see the Epson WorkForce Pro WF-4740 as a scanner using Image Capture.app?




    - Patrick
    ======

  7. #7

    ferrarr's Avatar
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    You can scan using Image Capture, in the Applications folder. The driver would have been installed, and if you go into System Preferences > Printers & Scanners, then select "Scan", if it is listed there, you can scan from it. Try the "Open Scanner" button, that will also open your Scan software, if installed.
    -- Bob --
    Please backup. Everything has a life cycle, unexpected and warning free. Nothing will last as long as you want it to.

  8. #8

    Rod Sprague's Avatar
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    You can also scan directly from Printer and Scanner Preferences in System Preferences. I used a HP scanner/printer this way for ages never bothering to install the HP scan software. Just select the Scan tab in the Printer and Scanner Preferences window and the scanner should warm up and open the settings window.
    I used to be conceited but now I'm perfect.

  9. #9

    badshoehabit's Avatar
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    Quote Originally Posted by S.SubZero View Post
    I can't see a scenario where Epson "takes over a computer" .....
    TeamViewer; used it several times.
    Sue

    If the shoe fits, buy it in every colour.

  10. #10

    pm-r's Avatar
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    Quote Originally Posted by badshoehabit View Post
    TeamViewer; used it several times.

    It seems to be well supported in the UK, but not much Mac/Safari support it looks like:

    How to start an Epson remote desktop session with TeamViewer

    Epson are now offering a remote desktop sessions using TeamViewer to allow a technical agent to connect and control your computer in an attempt to resolve an issue you may be experiencing.

    https://www.epson.co.uk/viewcon/corp...faq/8073/18783

    But wouldn't it be nicer if Apple and the printer/scanner folks could get things together better for the Mac user and they "just worked".

    What a great idea and phrase that would be eh!!!



    - Patrick
    ======

  11. #11

    chscag's Avatar
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    All that still doesn't explain the "$159.00 adware removal program" they tried to sell her. Still sounds like a first class scam to me, Epson or no Epson and/or TeamViewer.

  12. #12

    pm-r's Avatar
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    Quote Originally Posted by chscag View Post
    All that still doesn't explain the "$159.00 adware removal program" they tried to sell her. Still sounds like a first class scam to me, Epson or no Epson and/or TeamViewer.

    Yeah, I was just getting a bit off topic and mildly ranting but that "support" call sure sounds like some sort of SCAM to me. And I'd doubt that the UK HP support staff works that differently to the NA staff.




    - Patrick
    ======

  13. #13


    Member Since
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    Quote Originally Posted by badshoehabit View Post
    TeamViewer; used it several times.
    Epson technical support has zero reason to do anything with TeamViewer. That's well outside any Epson tech support person's jurisdiction.

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