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Thread: Old guy trying to learn Apple Mac Sierra.

  1. #61

    pm-r's Avatar
    Member Since
    Oct 16, 2010
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    I don't want to be a pain, but I still have an outstanding question, regarding my printer. Can you please help me with my dilemma?

    No problem Frank, we await your printer query and anything else Apple/Macwise we can hopefully help you with.

    BTW: That Roch, Haverfordwest, Pembrokeshire, Wales area seems to be quite a nice but quite remote area according to Google Maps. You're lucky that any broadband connections even exist out there on the edge.





    - Patrick
    ======

  2. #62

    MacInWin's Avatar
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    Frank, can you tell us what you have already tried with the printer? That would save us telling you stuff you already have tried. From your description in post 47, it might be that a simple reboot of the Mac might fix it. Or open the printer in System Preferences/Printers & Scanners, open the Print Queue and see if the jobs can be released. Sometimes when a printer "goes away" (as in the plug comes out), the printing system stalls and needs rebooting.
    Jake

  3. #63

    ckristoff's Avatar
    Member Since
    Sep 24, 2017
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    Roch, Haverfordwest, Pembrokeshire, Wales
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    Hello Patrick, we are in the far west of Wales, but why should that matter? The BT engineer has just been and changed the Master Socket. I now have a speed of 75 MG or whatever it's called. Now my broadband is as fast as the MAC!


    Hello Jake, I've looked at printer preferences, but can't do anything with it. I use right click, or the left click - I simply cannot identify anything I can do that would fix things. As far as I know all the connections are ok. My colour cartridge ran out, so I changed it, and expected the printer to work, but no joy. How do I reboot the Mac?


    Thank you all for your help. I'm an old fool, trying to make sense of computer life.


    Frank.

  4. #64

    IWT's Avatar
    Member Since
    Jan 23, 2009
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    Born in Scotland, Worked in Scotland then England, Now live in Wales
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    Hi Frank

    Well the easy part is rebooting the Mac which means restarting it.

    Click on the Apple icon, far left, top menu bar. From thr drop down, choose Restart.

    It may take a minute or two as it has to close all open Windows and apps before it restarts.

    As easy as that. Whether that cures your printer problems is another matter

    No doubt you will let us know.

    And jolly good news about your broadband. You might be surprised to hear that in many parts of the UK, best speeds are as low as 5 to 10 Mbps and a very few areas,broadband is not available at all!

    Ian
    Ian

  5. #65

    pm-r's Avatar
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    Quote Originally Posted by ckristoff View Post
    Hello Patrick, we are in the far west of Wales, but why should that matter? The BT engineer has just been and changed the Master Socket. I now have a speed of 75 MG or whatever it's called. Now my broadband is as fast as the MAC!

    It may not matter at all Frank, but a lot of the rather remote places often get overlooked for providing decent speed broadband use. You don't seem to be one of them now that the tech fixed things.


    Quote Originally Posted by ckristoff View Post
    Hello Jake, I've looked at printer preferences, but can't do anything with it. I use right click, or the left click - I simply cannot identify anything I can do that would fix things. As far as I know all the connections are ok. My colour cartridge ran out, so I changed it, and expected the printer to work, but no joy. How do I reboot the Mac?
    ...
    Frank.

    You may also want to try to "Reset Printer":
    https://www.google.com/imgres?imgurl...ASDZUQ9QEIKzAA

    Also reset the printer by turning it off, unplugging it normally, and then connect the power and turn it on.




    - Patrick
    ======

  6. #66

    ckristoff's Avatar
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    Sep 24, 2017
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    Roch, Haverfordwest, Pembrokeshire, Wales
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    Hello Patrick,

    I just tried Restart, as Ian suggested. Just opened one of my diabetic emails, to print something, but no joy. I've just seen your message above, so I'll investigate that soon. I'm getting frustrated.


    Frank.

  7. #67

    MacInWin's Avatar
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    Frank, try this. From the printer control panel (The one on the printer itself) print out the network information. What you want from that printout is the IP number of the printer. It will be in the format of 255.255.255.255 where the "255s" will be other numbers. Now open the Printer preferences from System Preferences and click on the "+" at the bottom of the list of printers. Now click on the IP tab and enter the number from your printer. Put whatever you want in Name and then click "Add" to add the printer. Now, in the printer list click any printer that is NOT the new one and click the "-" to remove them. You should end up with ONE printer, the one you just added. That should reestablish the printer and make it the default for you.

    I had to do this recently for my wife's computer for some unknown reason. What may have happened to you is that when the plug fell out of the socket and you put it back, the printer got a new IP number from the router and you have not updated your print system to that new number. There are ways to keep that problem from happening, but for now just reconnect and we can work on the prevention later.
    Jake

  8. #68

    ckristoff's Avatar
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    Sep 24, 2017
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    Roch, Haverfordwest, Pembrokeshire, Wales
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    Hello Jake,
    I have just carried out, the suggestion that Patrick wrote at the bottom of his post above. It seems to have done the trick! My printer is now printing all the print files from its spool file, as I know it. So I'm as happy as Larry!

    It has printed 6 items, with 2 to follow. I can now confirm, that is printing the diabetic article from one of my emails this evening.

    Once again, thank you for your kind help, I really do appreciate it!


    Thank you, Frank.

  9. #69

    ckristoff's Avatar
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    Sep 24, 2017
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    Hello Jake,

    forgive me, I've just properly read your post above. Thank you for that, but I don't understand all of the message. The printer I was having the problem with, now seems to be working. I also have another printer, which I shall eventually use for printing photos; something I haven't got around to trying out yet. You mention the router! Since I have been in my new home, my BT Hub, has been giving me a lot of grief. I believe the problem has been solved, I'm still in discussions with BT, regarding my account. Now, I have come across a Wi-Fi button on my router, which needs to be turned on, in order for my photo printer to be wirelessly connected. This is all over my head! Too complex. When I do begin to start playing with it, and get no joy - I shall be back!


    Frank ( feeling stupid ).

  10. #70

    Slydude's Avatar
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    Nov 16, 2009
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    North Louisiana, USA
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    13,287
    @Jake Thanks for hanging in there on this one. I never would have thought of that.

    @Frank Look for a message from me in a day or so. I have an idea that I want to run past you.

  11. #71

    ckristoff's Avatar
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    Sep 24, 2017
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    Roch, Haverfordwest, Pembrokeshire, Wales
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    Ok Slydude,

    thank you for thinking of little old me!


    Frank.

  12. #72

    pm-r's Avatar
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    Glad to hear your printer is now woking Frank, and hopefully your other one as well if that wi-fi with your router is needed and gets enabled.




    - Patrick
    ======

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