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  1. #1
    'hello' and help please

    Member Since
    Jul 05, 2013
    Location
    Dubai
    Posts
    5
    Specs:
    OS X version 10.8.4 / 2.26GHz Intel core duo / memory 2GB 1067 DDr3 / startup Mac HD
    Red face 'hello' and help please
    Hi everyone. I'm Shar and I'm new to this site, but very pleased to have found it as the Mac support site does not seem to be working for me.

    I am currently trying to get my student portfolios finished and the slowness of my Mac is driving me crazy and sometime I just have to walk away. I have had the same problem for ages but it has become a real problem during the end of school year when I have deadlines. iPhoto takes aaaages to open and then seems to stall (or freeze other apps). I generally have to force quit as I do with all the Office Works for Mac and iTunes. Any idea what the problem may be?

    I know nothing about the technical side of computers. Nothing. I have copied down my specs but they mean nothing to me. If you are able to help me with my question (for which I would be very grateful) could you please address me as you would a 5 year old. I wont be offended

    Thank you so very much if you can help.

  2. #2
    'hello' and help please
    mrplow's Avatar
    Member Since
    Oct 01, 2007
    Location
    UK
    Posts
    6,759
    Specs:
    27" iMac i7 (2011) 10.10, iPhone6, iPad Air 2, AppleTV2
    Welcome.

    NB: I'd always recommend having a backup.

    There are a few things to start with:
    1. consider buying more RAM (if you tell me if it's a MacBook/MacBook Pro or iMac and it's rough age I can point you in the right direction)
    2. You should always try and keep 10% free disk space. So deleting old downloads/documents and installing old software you don't use can help free up space.
    3. Download Onyx for Mountain Lion. Install it and run everything on the Automation tab
    4. Reset your PRAM (About NVRAM and PRAM)
    External hard disk acquisition addict - but admitting the problem is the first step to a robust backup

    Please use the reputation system if you think you've been helped - top right of this post

  3. #3
    'hello' and help please

    Member Since
    Jul 05, 2013
    Location
    Dubai
    Posts
    5
    Specs:
    OS X version 10.8.4 / 2.26GHz Intel core duo / memory 2GB 1067 DDr3 / startup Mac HD
    Thank you so much for replying Mr Plow. I have copied this:
    Hardware Overview:

    Model Name: MacBook Pro
    Model Identifier: MacBookPro5,5
    Processor Name: Intel Core 2 Duo
    Processor Speed: 2.26 GHz
    Number of Processors: 1
    Total Number of Cores: 2
    L2 Cache: 3 MB
    Memory: 2 GB
    Bus Speed: 1.07 GHz
    Boot ROM Version: MBP55.00AC.B03
    SMC Version (system): 1.47f2

    Sudden Motion Sensor:
    State: Enabled

    It was purchased in about 2009 and I do always back up If you could guide me on what to purchase for buying more ram then that would be very helpful, thank you.

    I use MacKeeper to try and 'clean' stuff up, but I could certainly delete more.

    I will go now and have a look at PRAM, am assuming it is not something for a baby

    Thank you again.

  4. #4
    'hello' and help please
    mrplow's Avatar
    Member Since
    Oct 01, 2007
    Location
    UK
    Posts
    6,759
    Specs:
    27" iMac i7 (2011) 10.10, iPhone6, iPad Air 2, AppleTV2
    MacKeeper is not popular on these forums. Causes more problems than it does good. If I had one strong recommendation it would be to remove that ASAP.

    Your Mac can handle 8gb. But even 4 would give you a boost
    External hard disk acquisition addict - but admitting the problem is the first step to a robust backup

    Please use the reputation system if you think you've been helped - top right of this post

  5. #5
    'hello' and help please

    Member Since
    Jul 05, 2013
    Location
    Dubai
    Posts
    5
    Specs:
    OS X version 10.8.4 / 2.26GHz Intel core duo / memory 2GB 1067 DDr3 / startup Mac HD
    Quote Originally Posted by mrplow View Post
    MacKeeper is not popular on these forums. Causes more problems than it does good. If I had one strong recommendation it would be to remove that ASAP.

    Your Mac can handle 8gb. But even 4 would give you a boost
    Interesting to know about macKeeper. Thank you.

    Also thanks for the advice re RAM. Sorry...just one more question. Can I buy RAM online (download) or do I need to go to a shop to purchase some kind of hardware?

    Thank you again

  6. #6
    'hello' and help please
    mrplow's Avatar
    Member Since
    Oct 01, 2007
    Location
    UK
    Posts
    6,759
    Specs:
    27" iMac i7 (2011) 10.10, iPhone6, iPad Air 2, AppleTV2
    I see you're in Dubai so I'm not sure what online retailers or local shops you have available but either will do.

    Use the System Scanner at RAM Memory Upgrade: Dell, Mac, Apple, HP, Compaq. USB drives, SSD at Crucial.com that way you'll get accurate information about the exact specification of the RAM you have and you upgrade options.
    External hard disk acquisition addict - but admitting the problem is the first step to a robust backup

    Please use the reputation system if you think you've been helped - top right of this post

  7. #7
    'hello' and help please

    Member Since
    Jul 05, 2013
    Location
    Dubai
    Posts
    5
    Specs:
    OS X version 10.8.4 / 2.26GHz Intel core duo / memory 2GB 1067 DDr3 / startup Mac HD
    Gosh, you have been so helpful. I really appreciate your quick responses. Thank you. Will go and look into all this now.

  8. #8
    'hello' and help please
    mrplow's Avatar
    Member Since
    Oct 01, 2007
    Location
    UK
    Posts
    6,759
    Specs:
    27" iMac i7 (2011) 10.10, iPhone6, iPad Air 2, AppleTV2
    No problem

    Good luck. Let us know how you get on.
    External hard disk acquisition addict - but admitting the problem is the first step to a robust backup

    Please use the reputation system if you think you've been helped - top right of this post

  9. #9
    'hello' and help please
    chas_m's Avatar
    Member Since
    Jan 22, 2010
    Location
    Victoria, BC
    Posts
    18,970
    Specs:
    Mid-2012 MBP (16GB, 1TB HD), Monoprice 24-inch second monitor, iPhone 5s 32GB, iPad Air 2 64GB
    I strongly suspect that the OP has one or a combination of the following issues:

    1. Doesn't actually quit apps, just "closes" them, meaning they are sucking up resources.
    2. Not enough RAM (this I know for a fact is the case) for stuff like large picture/music/etc libraries
    3. Probably a very full hard drive, and possibly one that's starting to fail.

  10. #10
    'hello' and help please
    Adric's Avatar
    Member Since
    Mar 28, 2012
    Location
    Atlanta, GA
    Posts
    261
    Specs:
    27" iMac (Mid 2011), 3.4GHz Intel Core i7, 16GB RAM, 2GB Video Card, 2TB HDD
    I agree with chase_m.

    If you want to speed up your Mac, you need to do 2 things:

    1) Uninstall Mackeeper ASAP. That program causes more problems than it solves and most of the Mac tech world considers it junkware and a borderline scam. Instructions for uninstalling it are here.

    2) As has already been stated, you need more RAM. I took the liberty of inputing your model in that link provided above and your purchasing options are here. 8GB is recommended but at the minimum, you need at least 4. Any one of these kits will work with your Mac.

    2GB is not a whole lot of RAM so make sure you actually quit your applications rather than just closing the window. To quit an application, hit ⌘q on the keyboard or go to the app menu at the top next to the file menu and select quit.

    How much space is available on your hard drive?

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