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  1. #1
    Keeping files private - while at apple workshop

    Member Since
    Jun 20, 2011
    Posts
    28
    Keeping files private - while at apple workshop
    A security concern.
    Got an iMac 3 weeks ago and am in discovery mode. I need to take it back to iShop to sort out a problem (Mac wont update) and while there they can also install new OS Lion.
    On purchase the iShop helped move all Window Files and Outlook to iMac - all ok.
    How would I go about giving the technician access to iMac to perform the above tasks without having access to items like iTunes/MacMail/DocumentFolders etc.
    I understand that to change OS to Lion he needs access -
    If the above can be done while I wait - I may not be so concerned - however, if I have to leave the Mac overnight then I would like to have the areas of concern well protected.
    At work I simply use password on start up.
    Can you suggest or recommend an easy to use and effective solution?
    Much appreciated, TIA

  2. #2
    Keeping files private - while at apple workshop
    harryb2448's Avatar
    Member Since
    Nov 28, 2007
    Location
    Nambucca Heads Australia
    Posts
    20,031
    Specs:
    iMac i5 2.7GHz, 16GB memory, OS 10.10.5
    Do not think you can ~ Mail etc to be updated with new release of OS X.7. With the new OS being released do no think technicians will have time to go through hard drives.
    Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!

  3. #3
    Keeping files private - while at apple workshop

    Member Since
    Jun 20, 2011
    Posts
    28
    Thanks harry, i was not aware of the extent of change in new OS 7.
    guess if it still bugs me I could transfer mail and docs to external drive and
    copy back when service completed..
    Surprised that Mac has no simple function like 'password protect folder'
    or maybe I just haven't found it - looked everywhere.

  4. #4
    Keeping files private - while at apple workshop
    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    45,219
    Specs:
    27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, iPhone 6+, 3 iPods, Yosemite
    If you're concerned about privacy, remove whatever you think you would like to keep from someone else's eyes and copy it to an external hard drive before taking the machine to Apple. After they're through and return the machine to you, copy it back.

  5. #5
    Keeping files private - while at apple workshop

    Member Since
    Jun 20, 2011
    Posts
    28
    Yep, think i may just do that - copy to ext hard drive then revert.
    Any idea how I would transfer mac mail to the hard drive -
    did it easily on outlook -
    looked around and found a few long drawn alternatives.
    thanks chscag

  6. #6
    Keeping files private - while at apple workshop
    chas_m's Avatar
    Member Since
    Jan 22, 2010
    Location
    Victoria, BC
    Posts
    18,941
    Specs:
    Mid-2012 MBP (16GB, 1TB HD), Monoprice 24-inch second monitor, iPhone 5s 32GB, iPad Air 2 64GB
    You can also simply create a password protected and encrypted disk image using Disk Utility and move files there. Or just copy them onto a thumb drive and put them back when the machine is back in your possession.

    Lion isn't coming up for a little while yet, the latest rumours have it arriving on the 14th so don't go into town tomorrow expecting to come home with Lion.

  7. #7
    Keeping files private - while at apple workshop
    Oneironaut's Avatar
    Member Since
    Feb 23, 2009
    Posts
    1,334
    Specs:
    21" iMac * 2.8 Ghz Intel Core i7 * 16GB 1333 Mhz DDR3 * 1TB HD *AMD Radeon HD 6770M 512 MB
    Your mail messages are stored in ~Library>Mail. ~ stands for your home folder, your user account. You can just copy the Mail folder onto an external drive, erase it from your computer, then just put it back when you have your computer again. Easy!

  8. #8
    Keeping files private - while at apple workshop

    Member Since
    Jun 20, 2011
    Posts
    28
    Thanks for the tips guys - will attempt disk image and library mail
    challenge.
    chas-m if I understand right, you create a disc image and move
    files into it ?
    I tried to convert the folder to disk image
    well it is a big apple

    Oneironaut, I assume the size of the mail folder would not be of consequence..besides I am using iOmega HD - read something about fat32 compliancy.

    great help!

  9. #9
    Keeping files private - while at apple workshop
    TattooedMac's Avatar
    Member Since
    May 19, 2009
    Location
    Waiting for a mate . . .
    Posts
    8,379
    Specs:
    21" iMac 2.9Ghz 16GB RAM & 13"MBP 2.9Ghz i7 8GB RAM 10.10.3, iPhone5 & iPad Air 2 iOS 8.3, ATV3
    I know there is a lot of not very nice people out there, but just like taking it to  if iShop values there reputation i highly doubt they will go through a randoms HD to access information for monetary value. As another post suggests as well they wouldnt have time and time is money !!! Just saying

    Good luck and hope they can find your problem.

    Im curious as to your problem as we might be able to help !!! What do you mean by *Mac wont update* ??

    Quote Originally Posted by Hazoss View Post
    if I understand right, you create a disc image and move files into it ?
    EDIT : How to create a password-protected (encrypted) disk image in Mac OS X 10.3 or later

    Cheers
    Dont forget to use the Reputation System if someone has helped you out !!!
    Arguing with a zealot is only slightly easier than tunneling through a mountain with your forehead!!!!!
    MoTM ☆☆☆

  10. #10
    Keeping files private - while at apple workshop

    Member Since
    Jun 20, 2011
    Posts
    28
    Yes, I agree that iShop has a reputation to uphold, just some of the scary stories I come across in this tech age - guess its only a case of 'caution' in unknown waters..especially for a noob - thanks for the assurance.

    With regard to 'mac won't update' - When I tried I got :
    'The Software Update server 1722....is not responding'
    Then it does a test and confirms that internet connection is fine.

    So I downloaded 6.8 update online and attempted to install - but got this: 10.6.8.dm error 4960

    May not be critical for me at this point since I have 10.6.7 and hoping to get Lion soon.
    In the meantime I have lots of ground to cover.

    Thanks.

  11. #11
    Keeping files private - while at apple workshop
    TattooedMac's Avatar
    Member Since
    May 19, 2009
    Location
    Waiting for a mate . . .
    Posts
    8,379
    Specs:
    21" iMac 2.9Ghz 16GB RAM & 13"MBP 2.9Ghz i7 8GB RAM 10.10.3, iPhone5 & iPad Air 2 iOS 8.3, ATV3
    Ok well im off to work (live in Aust) but i think if you Repiar Permissions Via Disk Utility Open DU pick yourHD in the left column. Make sure First Aid tab is checked then click Repair Permissions. Sit back and when its done log pout then back in. If you can dl the Combo 10.6.8 again and try and install it. Repairing permissions might straighten something out and you also could of got a corrupt dl . . .

    Worth a try and good luck

    Cheers
    Dont forget to use the Reputation System if someone has helped you out !!!
    Arguing with a zealot is only slightly easier than tunneling through a mountain with your forehead!!!!!
    MoTM ☆☆☆

  12. #12
    Keeping files private - while at apple workshop

    Member Since
    Jun 20, 2011
    Posts
    28
    Thanks TattooedMac - have a great day at work
    while I tinkermac onwards.

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