Results 1 to 4 of 4
  1. #1
    Desktop problems...

    Member Since
    Feb 17, 2010
    Posts
    1
    Desktop problems...
    Hi all,

    A little conversation has turned into a big problem for my wife and I. A few nights ago we were discussing what a good idea it would be to backup our computers, and ensure that if ever the 'sad mac' appeared we would be covered.
    The next day fate decided it would beat us to the punch. My wife was installing a shiny new iTunes to her iMac (OS X 10.4.11) and browsing the web using Firefox. All of sudden everything froze. This had happened a couple of times and we figured, we given it a bit too much to do as per usual, and pressed the power button and restarted.
    Then the problem hit. She logged on as usual and nothing was out of the ordinary. Then she was greeted with a blank desktop. No background except the basic blue one, her files that would normally be on her desktop had vanished along with any folders and her dock at the bottom was back to its basic layout.
    Attempts so far...

    1: We've finally got the external hard drive and, using file salvage, found a whole host of files and exported them across. Of course these are all files that were EVER deleted on the system as well as random bits and pieces related to other programs. Any attempt to go through these and sort them or even use FileSalvage's handy file renamer have failed.

    2: My reaction was that the link between our desktop file and the drive was broken so a quick trip to disk utilities and I repaired it. No luck either.

    3: You folk. Any thoughts as to what can be done to salvage my wife's Mac? 4 years of university and family photos (and an entire iTunes library!) have disappeared and she's getting kinda freaked out now.

    Cheers in advance for any advice/help/consolations!

  2. #2
    Desktop problems...
    blackmac11's Avatar
    Member Since
    Jan 16, 2009
    Location
    Tecumseh, Ontario
    Posts
    498
    Specs:
    iMac 20" 2.4 GHz Dual Core 3GB Ram 320GB Hard Drive 10.6.2 :: Ipod Touch 8 GB :: Beastly Gaming PC
    You could try taking it to an apple store if you live near one, but that sounds like a real bummer. Good Luck, I hope someone can shed some light on it

    l
    Ill keep it short and sweet Family. Religion. Friendship. These are the three demons you must slay if you wish to succeed in business. -Monty Burns

  3. #3
    Desktop problems...
    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    45,291
    Specs:
    27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, iPhone 6+, 3 iPods, Yosemite
    3: You folk. Any thoughts as to what can be done to salvage my wife's Mac? 4 years of university and family photos (and an entire iTunes library!) have disappeared and she's getting kinda freaked out now.
    First thing to do: Quit using her computer, especially any access to the hard drive.

    Next: Download a trial version of recovery software to see if it can recover your files. If it can, buy the full version.

    I recommend "Stellar Data Recovery" because I know it works. I've used it before. Download from here.

    Remember, this is a trial version and won't actually do any recovery, however, you'll be able to tell if it can recover the files before you buy the software.

    Regards.

  4. #4
    Desktop problems...
    chas_m's Avatar
    Member Since
    Jan 22, 2010
    Location
    Victoria, BC
    Posts
    18,970
    Specs:
    Mid-2012 MBP (16GB, 1TB HD), Monoprice 24-inch second monitor, iPhone 5s 32GB, iPad Air 2 64GB
    I'd follow chscag's advice on this one, but just wanted to add that what happened when you rebooted was that your wife's Home folder was corrupted, so the OS by default created a new one.

    You can check this by looking in the Users folder of the damaged HD (preferably NOT by booting it up, but by mounting it on another machine via Firewire Target Mode). Normally there are at least two folder in Users; one with the user's name (their home folder) and another one called Shared. You may see that you have three, with two of them being similarly named.

    If that's the case, then its quite likely that all or most of the data in the original account is fine and recoverable.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Desktop problems..
    By MacForever in forum OS X - Operating System
    Replies: 2
    Last Post: 02-17-2011, 03:28 PM
  2. Problems with Mac desktop
    By salvi in forum Apple Desktops
    Replies: 14
    Last Post: 06-24-2009, 10:11 PM
  3. Problems with the Desktop
    By aebcm8 in forum OS X - Operating System
    Replies: 0
    Last Post: 04-06-2009, 02:54 AM
  4. Problems with desktop
    By kramjam in forum OS X - Operating System
    Replies: 1
    Last Post: 01-19-2008, 11:48 PM
  5. Remote Desktop problems
    By Studiotime in forum Internet, Networking, and Wireless
    Replies: 2
    Last Post: 08-24-2006, 09:05 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •