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  1. #1
    Can I use the Genius Bar if I did not purchase at Apple store?

    Member Since
    Oct 06, 2009
    Posts
    32
    Can I use the Genius Bar if I did not purchase at Apple store?
    Is genious support available to those who purchased online or at another merchant (like Best Buy)?

    Thanks,
    Doug

  2. #2
    Can I use the Genius Bar if I did not purchase at Apple store?
    Dysfunction's Avatar
    Member Since
    Mar 17, 2008
    Location
    Tucson, AZ
    Posts
    6,821
    Specs:
    Way... way too many specs to list.
    if it's under warranty, or you have apple care.. absolutely. Not sure about how it would work outside that, might be billable.
    mike
    This machine kills fascists
    Got # ? phear the command line!

  3. #3
    Can I use the Genius Bar if I did not purchase at Apple store?

    Member Since
    Sep 07, 2008
    Location
    Shakopee, MN
    Posts
    311
    Specs:
    iMac, late 2012 model, 21"
    I've been to the Genius Bar a couple times. The most recent visit took place a little over a month ago. I was there to fix a problem with my iPhoto library not syncing to my iPhone. Neither the MacBook nor the iPhone were purchased at the Apple Store. I did not get charged for their services. My guess is that it's because this was a software related issue and not a hardware problem.

  4. #4
    Can I use the Genius Bar if I did not purchase at Apple store?
    ImageX's Avatar
    Member Since
    Aug 17, 2009
    Location
    East Bay, CA
    Posts
    440
    Specs:
    17" MBP C2D 2.8 4GB OS X 10.8 | iPhone 5
    Just to further clear things up, it doesn't matter if you purchased your product online, in store or at Best Buy etc. If the product is still under warranty either through the standard warranty or Apple Care extended warranty, the Genius Bar will help you as long as it's an Apple product. Like Dysfunction mentioned, if your product is out of warranty, you may have to pay a fee to be helped.
    "The early bird gets the worm, but the second mouse gets the cheese."

    Remember to use the Reputation System!

  5. #5
    Can I use the Genius Bar if I did not purchase at Apple store?
    Oneironaut's Avatar
    Member Since
    Feb 23, 2009
    Posts
    1,334
    Specs:
    21" iMac * 2.8 Ghz Intel Core i7 * 16GB 1333 Mhz DDR3 * 1TB HD *AMD Radeon HD 6770M 512 MB
    I got my MBP at Best Buy and my AppleCare ran out months ago, but I've gotten help at the Genius bar lots of times since then. They even replaced my Magsafe power adapter for free (because they knew that they were a fire hazard).

  6. #6
    Can I use the Genius Bar if I did not purchase at Apple store?
    FiosFiend's Avatar
    Member Since
    Sep 18, 2009
    Location
    D/FW Texas
    Posts
    70
    Specs:
    Macbook Pro 15" 2.8 GHz Core 2 Duo
    Actually, you don't even need to be under warranty to use the Genius Bar. I took a 3 year old ipod there for a problem and they helped me out with no question. I had to make a reservation but that was it, no charge and no question about warranty.
    Macbook Pro 15" anti glare 2.8Ghz

  7. #7
    Can I use the Genius Bar if I did not purchase at Apple store?
    ImageX's Avatar
    Member Since
    Aug 17, 2009
    Location
    East Bay, CA
    Posts
    440
    Specs:
    17" MBP C2D 2.8 4GB OS X 10.8 | iPhone 5
    ^ Good to know.
    "The early bird gets the worm, but the second mouse gets the cheese."

    Remember to use the Reputation System!

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