- Joined
- Aug 24, 2006
- Messages
- 126
- Reaction score
- 1
- Points
- 18
- Location
- England
- Your Mac's Specs
- Imac G5, iBook, 60gb iPod Photo, iPod mini and two shuffles
I dont know if anyone can help me or not but recently my mother inlaw's imac refused to connect to the internet.
We have contacted the ISP and they have said the modem is online when they ran a check and the modem is showing as connected in Internet Connect.
We have tried everything we can think of to do with PPOE and other settings but it is still not opening web pages or fetching mail.
Apple suggested backing up data and reconfiguring the machine, there doesnt seem to be much information on how to do this either.
Any tips on trouble shooting the problem or reconfiguring the machine would be appreciated.
Cheers
We have contacted the ISP and they have said the modem is online when they ran a check and the modem is showing as connected in Internet Connect.
We have tried everything we can think of to do with PPOE and other settings but it is still not opening web pages or fetching mail.
Apple suggested backing up data and reconfiguring the machine, there doesnt seem to be much information on how to do this either.
Any tips on trouble shooting the problem or reconfiguring the machine would be appreciated.
Cheers
