We took our 1 yr old iMac to the store to do the tune up under the Apple Care program. They accidentally wiped out the hard disk and said to send the whole computer to a data retrieval company. They gave us a free 300gig external hard disk as compensation for not telling us to make a back up prior to the tune up. They wouldn't take out the hard disk for us. We went back another day and requested they take out the HD, and they did, so that we could try to recover the data ourselves. However, as we were driving home, we noticed they ripped the HD out and the S-ATA and power connectors were damaged and basically now the HD had to be sent away to be opened (a more expensive option - $2700!) to recover the data. We went back and complained, and they offered to take over the costs for the retrieval. So we took our computer home and wanted to see exactly what they had done. and we opened it to check if their are any damages inside. As we opened it we figured out that they destroyed the complete protection tape around the screen and ripped off the antistatic tape which covers the CPU and other important chips. Finally the screen itself was only attached by ONE (1) screw and a lose screw were bouncing behind the main-board. We returned the computer to the store and after a long discussion we finally received a new computer as exchange to the damaged computer and got our HD back.
The Manager was helpful but not really interested that his store damaged a complete computer. Now we are still have to recover the data. We don't trust this store anymore since they messed up everything they could. The complete procedure was very unprofessional and we spent the whole day in the apple store. We are very disappointed about this all how Apple take care of customer computers.
The Manager was helpful but not really interested that his store damaged a complete computer. Now we are still have to recover the data. We don't trust this store anymore since they messed up everything they could. The complete procedure was very unprofessional and we spent the whole day in the apple store. We are very disappointed about this all how Apple take care of customer computers.