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My mom was on her mac this morning and when she was asked to update software she pressed quit (install later) as she normally would. After this the screen just turned black.
The mouse was still on and you could see it but there was no response from the keyboard or mouse in anyway. She is hysterical right now since she has non backed up pictures from the past FIVE YEARS of our life.
Does anyone have ANY idea of what it is and what I should do. I think the only thing I can do is restart but my mom doesn't want to take risks with the last five years of our life in pictures.
PLEASE respond ASAP!!!
Thanks,
Luke
The mouse was still on and you could see it but there was no response from the keyboard or mouse in anyway. She is hysterical right now since she has non backed up pictures from the past FIVE YEARS of our life.
Does anyone have ANY idea of what it is and what I should do. I think the only thing I can do is restart but my mom doesn't want to take risks with the last five years of our life in pictures.
PLEASE respond ASAP!!!
Thanks,
Luke