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- Jun 20, 2007
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- MacBook 2.2Ghz C2D (Black), 4GB RAM, 320GB Disk, MAC OSX 10.6.1, AC, 80Gig Classic, iPhone 16G 3G
Hi All,
Just wanted to know your opinion on this.
My Macbook Pro is 2.5 months old and started to just freeze when working in iLife. I reported this to apple who told me to send it to a service agent for repair. I did this and luckily found a company two offices down from where I work.
I booked in the Mac and they took it. After about 3 days they called and told me the logic board was faulty. They had ordered a replacement and it would be in next day. The part arrived, it was fitted and found to be Dead On Arrival. Excellent I thought another week of no computer. They ordered another board.
So one week later I get a call, the logic board in and we have fitted it... only problem is that it's DOA (AGAIN!!). So I call apple and they point blank refuse to replace the machine... Should I push for a replacement computer as mine has now been dead for 2.5 weeks with no replacement spare during this period? I have lost confidence in Apple after sales care...
Jez
Just wanted to know your opinion on this.
My Macbook Pro is 2.5 months old and started to just freeze when working in iLife. I reported this to apple who told me to send it to a service agent for repair. I did this and luckily found a company two offices down from where I work.
I booked in the Mac and they took it. After about 3 days they called and told me the logic board was faulty. They had ordered a replacement and it would be in next day. The part arrived, it was fitted and found to be Dead On Arrival. Excellent I thought another week of no computer. They ordered another board.
So one week later I get a call, the logic board in and we have fitted it... only problem is that it's DOA (AGAIN!!). So I call apple and they point blank refuse to replace the machine... Should I push for a replacement computer as mine has now been dead for 2.5 weeks with no replacement spare during this period? I have lost confidence in Apple after sales care...
Jez