Hi guys, ok so, I thought I'd give you an update on my cracked Macbook saga! Ok so I called apple the very next day and explained that I'd had my Macbook for less than two months and that it had the infamous wrist rest crack (for want of a better expression?)
Anyway initially they were v.apologetic and suggested that I take it to my nearest apple repair centre, this is all fine and well for a normal person but as I am agoraphobic it was useless, so I decided to explain my circumstances and after 30 mins of persuasion I was advised that given my circumstances they would make an (exception) and send me a new Macbook. Obviously I was thrilled, that was until I received my supposive new Macbook which promptly arrived completely covered in scratches! I was v.upset and called apple again to explain that the replacement Mac was clearly refurb or recon as it couldn't possibly be brand new covered in scratches which were quite deep and impossible to polish out. Again apologies were given and the confirmation that a brand new non refurb/recon Macbook would be sent out a.s.a.p! As good as their word shortly another Macbook arrived, at this stage I was desperately suffering from Macbook withdrawal and couldn't wait to open and set-up my new Macbook, however.... I felt like Richard Meldrew from One foot in the grave as I opened the box and proceeded to open the protective sleeve with my much loved brand new Macbook waiting to be switched on! "I couldn't believe it!!!!" It was another Macbook completely covered in deep scratches and the top outer casing was covered in dust and dirt!!! Well! That was that! A one extremely irrate applecharlie called applecare (oh the irony) to inform that I was in complete disbelief at receiving another unacceptably damaged Macbook and that I wanted a refund immediately! Unfortunately I had called through and was confronted with one of apples less than helpful unsympathetic call handlers. Anyway to cut an already too long story short, after 40 mins of haggling and 20 mins on solid hold I was advised that in this instance a refund would be given. Sorted I thought until I realized that I was in a laptop less position! lol,that sounds quite odd n kinky?!
Anyway, I borrowed my boyfriends pc and decided to look/research other laptops and in particular the new sony vaio cr series which is being released mid july. Having my boyfriends laptop for a few days to help me out whilst searching the market for a suitable Macbook replacement was just utterly futile and the reality hit home as I started to grieve for my Macbook. :-(. It felt like I'd lost a best friend as I described it to mum. I was completely lost and couldn't handle being mac less any longer so I jumped straight onto the apple store uk and ordered another Macbook! It was at this point that I noticed the higher spec Macbook had been lowered in price so I decided to go for the 2.16 GHz Macbook. My new Macbook arrived early Friday morning and I couldn't wait to get all set-up! However, on inspection new Macbook was also covered in scratches though not as severe as the other two Macbooks so I whipped out the Ice creme and set about polishing out the scratches. After a few hours of extreme patience ( not the normal kind!
and great care I finally managed to remove and reduce some of the more noticeable scratches! Job's a good one! according to apple the scratched Macbooks could have belonged to a faulty batch? Never mind, I am now fully Macbooked up and I couldn't be happier to at long last reunited with my beloved Macbook! In conclusion I feel that overall my experience with apple so far has been positive, so a happy ending!!!
Now I just hope that my new Macbook doesn't start cracking up on me, think I'll get it a shrink just incase?! Lame I know, anyway thanks to all who contributed in my Macbook quest, your help and advice is greatly appreciated!!