need help trbl shoot'g apps crashing on MBP

rcronin · Apr 13, 2007

My friend's MBP is chronically crashing apps.

It's new, 12/2006.
It was cloned from her PB
She's running 10.4.7
These are some of the programs that are crashing: Mail, and various design apps
It started a few weeks ago and is getting worse.
the first thing to crash was Mail after it gave her error messages about fonts
When they crash she is forced to run disk repairs before being able to reopen them.
She's currently trying to find her OS disk and Disk Warrior to help fix it, but hasn't found them yet.

In the meantime I thought it could be faster to ask here.

MacHeadCase · Apr 13, 2007

I have a feeling she probably imported stuff that do not run in Rosetta.

Can she create a new user account and see if the crashing happens in the new account as well? In the new account, needless to say she should not import anything from her old account to make this test conclusive.

If it does not happen, the problem is in her usual account. If it does happen, then problem is system-wide or it is an application that is used by all user accounts.

rcronin · Apr 13, 2007

MacHeadCase said:
I have a feeling she probably imported stuff that do not run in Rosetta.

Can she create a new user account and see if the crashing happens in the new account as well? In the new account, needless to say she should not import anything from her old account to make this test conclusive.

If it does not happen, the problem is in her usual account. If it does happen, then problem is system-wide or it is an application that is used by all user accounts.

hehehe. I think you just told someone else the same thing. Should I have just followed that advice instead of starting a new thread?

But I digress. What is "Rosetta?"

bobtomay · Apr 13, 2007

Rosetta is a software emulator that allows older Mac programs to run with the new Intel processors that are now being used.

MacHeadCase · Apr 13, 2007

rcronin said:
hehehe. I think you just told someone else the same thing. Should I have just followed that advice instead of starting a new thread?
*Snip*

It's the standard procedure when you suspect a software conflict, it isn't easily identified and you want to find out quickly if the problem is all over the place or if it is just localized.

rcronin · Apr 14, 2007

MacHeadCase said:
It's the standard procedure when you suspect a software conflict, it isn't easily identified and you want to find out quickly if the problem is all over the place or if it is just localized.

Tanks, folks. Now I just gotta get her on here to read this.

Be back soon.

karudzo · Apr 14, 2007

It would be best to back up her Documents, Photos, Music, etc... to a DVD or server or something and then copy them over to a fresh install on her MBP. That way no settings from the PowerPC-based system mess up programs running on the Intel-based MBP.

rcronin · Apr 26, 2007

update

She ended up getting a new logic board. She's been spending the last week transfering her files and waiting for adobe to release the new suite so she can get stuff working. Do other people find that adobe's apps don't work so good on the intel processor?

mr g5 · Apr 26, 2007

rcronin said:
She ended up getting a new logic board. She's been spending the last week transfering her files and waiting for adobe to release the new suite so she can get stuff working. Do other people find that adobe's apps don't work so good on the intel processor?

its because that until this month adobe products have not been native to the intel macs

need help trbl shoot'g apps crashing on MBP

rcronin

MacHeadCase

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rcronin

bobtomay

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MacHeadCase

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rcronin

karudzo

rcronin

mr g5

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